Position Title: Residential Aide

Reports to: Residential Aide Shift Supervisor/Operations Manager

Location: NW, Washington, DC

Classification: Non-Exempt, Part-Time

Schedule: 1Part-Time Position - Saturday & Sunday 4:00 PM - 12:00 AM (.4 FTE) and 1 Part-Time Position - Saturday through Monday 4:00 PM - 12:00 AM (.6 FTE)

Who we are: Friendship Place is a nonprofit organization serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives through community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We are committed to living out our core values both within our organization and the community.

Summary: The Brooks provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest DC. The program follows a Housing First philosophy and uses best practices to ensure participants can transition from short-term family housing to independent housing within 90 days. The Residential Aide provides 24-hour on-site monitoring services to support the safety and well-being of The Brooks participants, staff, and visitors. Residential Aides shall work cooperatively with program staff at all levels to ensure quality of service by performing hourly inspections of the building and immediate building exterior, and documenting/reporting any incidents.

Essential Duties and Responsibilities:

• Monitors the residents, units, and grounds of The Brooks at all times to ensure the security and safety of each resident.
• Provides appropriate oversight of the participants at the short-term family housing site and enforces program policies
• Provides de-escalation services to the participants as needed and to ensure safety and well-being of all staff and residents, including contacting MPD, Mobile Crisis, and/or CHAMPS as necessary.
• Assists in the planning and organization of recreational activities and events for families residing at The Brooks
• Reports unusual incidents to the appropriate parties OR writes unusual incident reports.
• Reports observations to case management staff to support the participants in progressing towards their goals.
• Performs weekly and as necessary inspections of units.
• Distributes food during meal services and discards waste.
• Residential Aides are responsible for the safety and security of the staff, clients, and the building at each STFH site.
• Residential Aides shall lead emergency protocols, report all incidents to both program and operational leadership, and be the point of contact when the PD and OM are not present at the site.
• Performs all other duties as assigned

Education/Experience:

• Minimum high school diploma or equivalent.
• Customer Service experience is required.
• Experience working with vulnerable families and/or youth is preferred but not required.
• Educational experience may be waived if the candidate for employment can document having experienced homelessness

Qualifications:

• General knowledge of working in a homeless shelter or residential facility is preferred.
• Provides excellent customer service and demonstrates reliability.
• The ability to work effectively in collaboration with diverse groups of people.
• Demonstrate empathy when responding to participants’ needs and requests.
• Use practices, including trauma-informed care, verbal judo, and other de-escalation and conflict resolution techniques.
• Ability to remain calm, collected, and professional under stress.
• Punctuality and ability to work independently.
• Experience with computer programs, including but not limited to Excel spreadsheets, emailing, etc.
• Strong commitment to mission, organizational core values, including racial equity and social justice.

Working conditions: The office is housed in a short-term family housing facility and is exposed to conditions that arise in homes, including occasional biohazards (e.g., blood, tissue, human waste) and conflict.

Physical and Environmental Requirements: Position will spend time between office/desk settings and roving the occupied STFH floors and grounds of The Brooks. The position will view the security camera and footage. Must be able to lift 20 lbs., Walking 70% of the time, bending at the knees, and standing for extended periods of time

Background checks: [This position is classified as " Sensitive under DHS]. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and/or previous employment are required.

Direct reports:

None

Indirect reports:

None

Specific Requirements: Must have a valid government-issued ID and reliable transportation.

Other Details:

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $17.95 - $20.23 per hour. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

Interview Process:?Phone screening, panel style interview, final interview.

Website:?www.friendshipplace.org

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.?

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply:?Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org