WHAT THIS ROLE WILL DO

• Responsible for greeting guests and scanning guest tickets, managing guest access issues, and escalating to a supervisor/manager when appropriate
• Operate ticket scanners, printers, other equipment as needed
• Deliver exemplary customer service to maintain customer loyalty
• Maintain order and ensure adherence to safety rules
• Refuse admittance to undesirable persons or persons without correct tickets or passes
• Examine tickets or passes to verify authenticity or designation, using criteria such as seating location, color or date issued, and direct appropriately

WHAT THIS PERSON WILL BRING

Required:

• Acute sense of judgment, tact, and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to work late hours
• Flexible schedule
• 3 years' work experience interacting with people in a positive environment
• Read, write, and speak English fluently
• Must be able to lift or move up to 25 lbs. using proper lifting techniques
• Tolerance of all cultures, music, and art forms

Preferred:

• Cash handling experience
• Experience recognizing valid IDs
• Experience in a live music environment
• Experience using metal detection equipment
• EMT or other medical background

Physical Demands/Working Environment:

• Working environment is fast paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques