Position Summary: The Daiquiri Dock Attendant is responsible for providing fast, friendly, and professional service to guests purchasing food and beverages at high-volume stands located throughout the venue. This position involves preparing and serving food, pouring and serving alcoholic and non-alcoholic beverages, operating a POS system, and maintaining a clean and organized work area. The Attendant must ensure compliance with food safety and alcohol regulations while creating a positive guest experience. Must be 21 years of age or older due to alcohol service requirements.

Key Responsibilities:

1. Food and Beverage Service:

• Prepare and serve food and drink items efficiently and in accordance with venue standards.
• Pour and serve alcoholic beverages in compliance with local laws and venue policies.
• Ensure food is presented neatly, at the correct temperature, and in proper portions.
• Replenish food and beverage items as needed throughout service.
• Offer product recommendations and upsell when appropriate.

2. Customer Service:

• Provide prompt, courteous, and professional service to all guests.
• Greet customers warmly and answer any questions about menu items.
• Handle guest concerns or complaints in a calm and effective manner.
• Maintain a friendly and welcoming demeanor during busy periods.

3. Cash Handling and POS Operation:

• Operate the point-of-sale (POS) system to accurately process transactions.
• Handle cash, credit cards, and other payment methods securely.
• Ensure all charges are correct and issue receipts promptly.
• Maintain accurate records of all transactions and follow company cash handling procedures.

4. Stand Maintenance and Organization:

• Keep the stand area clean, organized, and fully stocked at all times.
• Clean equipment, counters, and service areas throughout the shift.
• Assist with set-up and breakdown of the stand before and after events.

5. Compliance and Safety:

• Follow all food safety, sanitation, and hygiene guidelines.
• Adhere to alcohol service laws and venue-specific protocols.
• Ensure proper handling, storage, and labeling of food and beverage products.
• Report any safety hazards or incidents to management immediately.

6. Inventory Control:

• Monitor inventory levels during shifts and report shortages.
• Assist with restocking items and tracking usage of supplies.
• Support inventory counts and help minimize product waste.

7. Team Collaboration:

• Work as part of a collaborative team to ensure efficient and smooth operations.
• Communicate effectively with coworkers and supervisors.
• Assist and support teammates during high-volume service times.
• Provide training support to new team members as needed.

8. Event Support:

• Assist in preparing stands for special events, including large crowds and VIP services.
• Participate in event-specific tasks such as set-up, tear down, and cleanup.
• Adapt quickly to varying event needs and guest expectations.

Qualifications:

Education:

• High school diploma or equivalent (preferred).

Experience:

• Prior experience in food service, bartending, or retail (preferred but not required).
• Familiarity with POS systems and basic cash handling.

Skills:

• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Strong organizational skills and attention to detail.
• Positive attitude, team mindset, and adaptability.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift up to 25 pounds.
• Ability to work in a loud, fast-paced environment and outdoors when necessary

Work Environment:

• Position involves indoor and outdoor work.
• Requires evening, weekend, and holiday availability depending on event schedules.
• Work may involve exposure to hot equipment, food preparation areas, and variable weather conditions.

Compensation:

• Competitive hourly wage plus tips.

Position Summary:

The Daiquiri Dock Attendant plays a key role in delivering a memorable guest experience by serving food and beverages quickly, safely, and courteously. Candidates must be dependable, service-oriented, and able to work in a dynamic environment with large crowds and time-sensitive demands.