We are seeking a hands-on IT Support & Systems Administrator to provide day-to-day technical support while maintaining and improving our IT infrastructure. This role combines end-user support, system administration, onboarding, and security-focused access management.

You’ll play a key role in ensuring a seamless technology experience for employees while maintaining secure, reliable systems.

• Provide first- and second-level technical support for hardware, software, and connectivity issues
• Diagnose and resolve issues related to desktops, laptops, printers, and peripherals
• Escalate complex issues while maintaining ownership until resolution
• Maintain accurate records in the IT helpdesk ticketing system
• Develop and maintain an internal IT knowledge base to support self-service

• Administer Windows and/or macOS environments, servers, and cloud services
• Manage users, groups, and permissions in Active Directory, Azure AD, or similar systems
• Monitor system performance, apply patches, and perform preventive maintenance
• Support deployment and management of network infrastructure (switches, access points, VPN)
• Participate in backup and disaster recovery processes, including testing

• Coordinate IT onboarding to ensure new hires are fully equipped on day one
• Configure and deploy laptops, desktops, and mobile devices
• Provision and manage corporate mobile devices, including MDM enrollment
• Deliver IT orientation sessions covering tools, policies, and best practices
• Collaborate with HR and managers to anticipate onboarding needs and track assets

• Administer SSO platforms (Okta, Azure AD, OneLogin, etc.)
• Manage user provisioning and deprovisioning
• Configure and maintain application integrations
• Enforce role-based access control (RBAC) and least privilege principles
• Conduct access reviews and respond to access-related issues (MFA, lockouts, etc.)

• Manage MDM platforms (Intune, Jamf, Workspace ONE, etc.)
• Enroll, configure, and retire mobile devices
• Enforce security policies (encryption, screen lock, remote wipe)
• Deploy applications, updates, and compliance policies
• Troubleshoot enrollment and compliance issues (iOS & Android)
• Maintain device inventory and generate reports

• Bachelor’s degree in IT, Computer Science, or a related field
• Equivalent practical experience will be considered
• Certifications such as CompTIA A+, Network+, Microsoft 365 (MD-102), or JAMF are an asset

• 3–5 years in IT support, systems administration, or similar roles
• Experience with employee onboarding and device configuration
• Hands-on experience with SSO platforms and user lifecycle management
• Experience with enterprise MDM solutions (Intune, Jamf, or equivalent)
• This role is fully on-site (no remote work)

• Strong troubleshooting and problem-solving abilities
• Solid knowledge of Windows, macOS, and Microsoft 365
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• Ability to communicate technical concepts to non-technical users
• Strong organizational and multitasking skills
• Experience with ticketing systems like ServiceNow, Freshdesk, Zendesk, Jira, etc. (Asset)
• Bilingualism in French and English (spoken and written) is required due to interactions with clients located outside Quebec.

• Opportunity to work across a broad IT scope (support + infrastructure + security)
• Collaborative environment with cross-functional exposure
• Direct impact on employee experience and operational efficiency