Network & Systems Administrator

Information Technology

Make a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability.

The ideal candidate will support with excellence the Information Technology department’s use of local area network resources including but not limited to: server administration, Internet access, desktop support, remote access services, security, telecommunications support and enterprise applications by performing the following duties:

• Implements and maintains departmental network software applications, physical components of network topology and County standards.

• Administers and maintains end-user accounts, permissions, access rights and storage allocations.

• Manages servers, including domain controllers such as Active Directory and Azure, GIS, document management, badge/facility access, backup, SQL, time and attendance, in-car cameras, and Windows Server Update Services servers.

• Manages security solutions, including firewall, endpoint protection and intrusion detection systems.

• Manages all network hardware and equipment, including routers, switches and UPSs.

• Prepares and implements network equipment and server backups along with the respective restore processes to ensure integrity of the network and server environment.

• Works alongside Service Desk staff to ensure network connectivity of all workstations.

• Administers all equipment, hardware and software upgrades.

• Monitors network and systems communication statuses and shares information obtained with other internal Information Technology staff.

• Manages connection security for local area networks, the County web site, County Portal, email communications and other applications.

• Oversees penetration testing of all systems to identify system vulnerabilities.

• Monitors server logs, firewall logs, intrusion detection logs and network traffic for unusual or suspicious activity. Interprets activity and make recommendations for resolution.

• Recommends, schedules (where appropriate) and applies fixes, security patches, disaster recovery procedures and any other measures required in the event of a natural disaster, data corruption, security breach, etc.

• Downloads and tests new security software and/or technologies.

• Responsible for proactive network and systems asset management, including maintenance of network component and server inventory and related documentation and technical specification information.

• Performs server and security audits.

• Conducts employee security awareness training and programs.

• Monitors and tests network performance and provides respective statistics and reports.

• Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on network equipment and servers.

• Analyzes system, server, application, network and input/output device performance.

• Recommends, schedules, and performs software and hardware improvements, upgrades, patches, repairs, reconfigurations and/or purchases.

• Conducts research on emerging products, services, protocols and standards in support of systems software procurement and development efforts.

• Maintains knowledge and awareness of emerging technologies through attendance and participation in conferences, trainings and seminars.

• Participates in negotiations with vendors, outsources, and contractors to secure hardware, software products and services.

• Plans, implements and manages technology projects to include but not limited to monitoring and reporting on progress and managing change to achieve project outputs.

• Develops, documents and maintains policies, procedures and associated training plans for network and system administration and appropriate use.

• Supports telecommunications infrastructure and its associated software, including VOIP architecture and interactive voice response and video conferencing systems.

• Configures, tests, maintains, monitors and troubleshoots end-user telecommunications hardware, telephony devices and voice/data hardware products.

• Prepares specifications for purchases of applications, computers, servers, and network-related equipment as needed.

• Answers “service desk” calls from department users and troubleshoots both hardware and software problems as required.

• Documents all network and systems changes using the established change management processes.

• Other duties as assigned.

Qualifications:

• Education & Experience: Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field preferred. In lieu of a degree, candidates with substantial hands-on experience and relevant industry certifications (e.g., CCNA, CCNP, CompTIA Network+, Security+) will be strongly considered.
  • Desired: Cisco, Windows Server, Palo Alto Networks, Veeam and VMware certifications.
• Required: Ability to successfully complete training in networking, system applications, security and other technical areas as directed by Department Head within the time period provided. Requires successful completion of one specific training and respective certification within 12 months of employment date.
• Requires valid Virginia Drivers’ license.
• Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment.