Duties & Responsibilities:

Technical Expertise –

· Mechanical aptitude

· Basic computer skills including experience with

o Excel

o Outlook

Service

· Troubleshoot and repair mechanical & electronic locking systems.

• Install and service low voltage equipment in compliance with federal, state, and local guidelines and regulations.
• Work with Access Control Systems, Digital Video Recorders, Burglary Alarm Systems, Call Box/Intercom Systems, Local Networks, Electrified Strikes, Electrified Latch Retractors, Mag Locks, and Door Operations.
• Communicate professionally with clients to consult, train, and address general inquiries.

· Performs combination changes on all types of mechanical and electronic safe/vault locks.

· Repair and maintain safe/vault doors and interior lockers.

· Open, repair, and install safe deposit box locks.

· Rekey or repair physical security locks and containers.

· Coordinates with administration for the purpose of completing projects/work orders efficiently.

· Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.

· Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing for the purpose of maintaining inventory and ensuring availability of required items.

· Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.

· Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.

Operations

· Maintain and control inventory

o List parts accurately and timely on work orders

o Keep truck stock by being proactive in replenishing

§ Anticipate parts required to meet or exceed goals.

§ Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.

o Report inventory on truck monthly

· Communications

o Respond to all phone calls from other SCI personnel within four hours

o Respond to all emails within 24 hours

o Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue

· Time Keeping

o Accurate reporting of dispatch, arrival and completion times

§ Recognize that this data is analyzed and some customers receive reports based on response and resolution

o Input and categorize time not spent on work orders accurately

o Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

· Maintain Security License by adhering to annual continuing education requirements

· Ability to pass criminal background check and drug screen test

· Valid Driver’s License and insurance

· Report any moving traffic violations or accidents immediately

Essential job-related skills required:

· Maintaining confidentiality of work related information and materials.

· Effective organization and planning skills.

· Customer Service

o Strong customer service skills

o Effective communication and interpersonal skills, including tact and diplomacy.

o Ability to perform with bank personnel present and occasionally under pressure

o Good judgment in what is appropriate to say and do

o Instruct Bank personnel in use of equipment

o Professional appearance and demeanor

Special physical or mental skills required:

· Ability to multi-task and time management skills

· Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.

· Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Ability to understand and follow instructions precisely

· Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

· Loud environment with multiple distractions at any given time.

· Work is performed within extreme temperature ranges.