POSITION SUMMARY: Planned Parenthood of the North Country New York (PPNCNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Diversity and inclusion are core values and PPNCNY strives to recruit exceptional and diverse staff. PPNCNY strives to develop staff into leaders for a diverse and global workplace.

In support of PPNCNY’s mission, the Systems Administrator maintains a working knowledge of existing hardware, software, and telephone systems in use to maximize efficiency of the network and users’ utilization of them. Assists the Regional Director of IT in expanding the PPNCNY/UHPP/PPCWNY IT network and technical infrastructure. This position will require travel multiple times a month through the PPNCNY, CWNY and UHPP affiliates.

ESSENTIAL DUTIES:

Administration

• Documents and audits reports related, but not limited to, Active Directory, disabled/active users, and anti-virus logs/events on a monthly basis
• Monitors and diagnoses issues related, but not limited to, system patching, firmware upgrades, hardware upgrades and backup/recovery jobs on a monthly basis
• Adheres to internal controls, complies with Agency policies, participates in the enforcement of HIPAA, and maintains the highest standards of ethics and integrity
• Maintains asset tracking and conducts routine audits of agency equipment
• Develops training materials, procedures and/or trains end users in the proper use of hardware and software as needed
• Assists with the development, documentation, and operation of disaster recovery processes, procedures and technologies
• Upgrades, maintains, and/or monitors all network infrastructure hardware, firmware, servers, all types of operating systems and applicable software, including anti-virus versions
• Provides back up in the installation and management of wireless networking and network security (e.g. including administering firewalls, managing host antivirus security, and implementing network and file permissions)
• Performs tier 2 & 3 troubleshooting, including server, network and storage errors, splunk notifications, and abnormal traffic flows
• Performs root cause analysis for service interruption and recovery

Computer/Network Support

• Provides technical support for end users across all PPNCNY/UHPP/PPCWNY locations, by categorizing and logging all relevant support calls into ticket tracking system; facilitates IT responses and communicates clearly to Regional Director of IT regarding solutions to issues, responses, organization of tickets, escalation, and previous steps as needed. This applies to external vendors if needed.
• At the desktop level, provides hardware/software problem resolution in a timely, accurate and creative manner either via telephone, email, remote support software, and/or in person
• Oversees Windows Server infrastructure and TCP/IP administration including Active Directory, Domain Controllers, DNS, DHCP, Terminal Services and Group Policy
• Configures and administers Microsoft Remote Desktop services and other virtual computing platforms
• Manages network infrastructure LAN/WAN topologies and hardware including, but not limited to, proxy servers, switches, routers, and cabling
• Performs installation and setup of new hardware/software and performs routine maintenance/repairs on selected equipment. Works with external vendors to maintain and repair systems & equipment in a timely manner
• Remains current with technological developments and makes recommendations on emerging technologies
• Collaborates interdepartmentally regarding IT-related processes, policies and resources
• Provides on call support on a rotating basis

Other Accountability Activities

• Performs other duties as assigned
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others
• May act as a representative of the Agency as requested with vendors and/or in meetings related to IT topics
• Participates in affiliate initiatives

REQUIRED SKILLS AND ABILITIES:

• Must have excellent communication skills (verbal and written) required
• Must be able to work a flexible schedule with ability to travel to multiple sites often and when needed
• Must have reliable transportation and/or a valid driver’s license
• Demonstrates a commitment to respecting and learning about the cultural differences, backgrounds, historical traumas, and intersectionality of all colleagues, clients, customers, and vendors
• Planned Parenthood seeks candidates who are proficient in two or more languages

QUALIFICATIONS:

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education

• Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience

Experience

• Minimum of 5 years of experience in all areas of local and wide area network management to include system configuration, setup, troubleshooting planning, designing, implementation and user support; experience installing and supporting various Microsoft server technologies (Active Directory, Exchange, Terminal Service, Operating System, and Office); experience installing telecommunications equipment is required
• Ability to work independently, prioritize, multi-task, meet deadlines and conduct research on a wide range of computing issues is essential

Certificates, Licenses, Registrations

• Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), or Microsoft Certified IT Professional (MCITP) preferred
• Palo Alto Panorama certification preferred
• Ubiquiti Unifi certification preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

• Standard health center and office environment
• May experience visual fatigue working at computer with potential extended periods of sitting
• Well-lit/ventilated
• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without accommodation
• Ability to lift 50 pounds with or without accommodation
• May experience visual fatigue working at computer with potential extended periods of sitting
• Ability to travel to all agency locations and donor/prospect locations