Harvard University
Position Title: Research Infrastructure SysAdm

Req ID: 68192BR

School or Unit: Harvard Medical School

Description: Position Description

The Research Infrastructure System Administrator will be responsible for supporting and maintaining Research Storage and related systems. You will be part of a Tier III storage team, where you will assist in planning and independently conduct storage administration duties, as well as implement and maintain solutions to keep up with the pace of complex research problems. This role will work with senior staff to monitor and maintain the integrity of Research systems and provide technical insight to teams and projects alongside research programs. The System Administrator is expected to be a key contributor to multiple projects simultaneously. They will be responsible for handling tickets and requests from users/customers for several different systems and need to have excellent customer service skills.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Participate fully in building, configuring, and running Research Storage infrastructure at scale.
• Monitor and maintain the health and integrity of Research Storage systems, including upgrading and patching.
• Assist in defining and tracking performance metrics to ensure efficient current and future use of IT resources.
• Support and collaborate with researchers and other key IT (e.g. Network, Security and Data Center) partners in a timely manner.
• Contribute best practices documentation and knowledge transfer.
• Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct.
• Responsible for the maintenance, configuration, and reliability of Research Applications.
• Act as subject matter expert on research storage systems and be responsible for support.
• Manage incidents, requests, and changes via ServiceNow.
• Work with other HMS IT engineering teams on the architecture and design of the Research infrastructure environment.
• Assist with configuration, testing, and validation during implementation and upgrade phases for systems supported by the group.
• Provide technical support, troubleshooting, and monitoring of the storage systems and platforms.
• Work on team projects related to the implementation and enhancement of storage and backup-related applications and systems.
• Assist with developing and updating automation scripts.
• Participate in off-hours on-call schedule.

Basic Qualifications

• Minimum of two years' post-secondary education or relevant work experience

Additional Qualifications and Skills

• Experience with managing POSIX and ACL's permission on systems and storage.
• Deep Knowledge of Linux systems
• Knowledge of SAN (Storage Area Network), Object and block storage systems.
• Proven experience with managing and configuring storage systems that support NFS and SMB protocols.
• Knowledge about networking related to storage networks and experience supporting storage switches.
• Experience with Windows operating systems.
• Experience with scripting and automation.
• Strong understanding of storage principles and experience with supporting storage systems.
• Experience with different cloud storage and platforms, preferably Amazon Web Services.
• Experience with supporting applications that contain PII or PHI data.
• Understanding of ITIL principles, including incident, request, change and release management.
• Proficiency in using IT Service Management systems (ITSM) like ServiceNow.
• Excellent documentation skills.
• Preferred knowledge of VAST and Dell Storage platforms.
• Understanding of using and managing files/code in version control systems like Git
• Proven experience in troubleshooting system issues.
• Excellent customer service and communication skills.
• Detail-oriented person.
• Proven experience managing Storage, Backup, and Linux systems in development and production environments.
• Experience with supporting NAS, Object and SAN storage systems.
• A bachelor's degree in MIS or Information Technology preferred or equivalent experience.

Working Conditions

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Occasionally required to work outside of normal business hours, and may be called during off hours

Additional Information

Harvard University will soon transition to a new, streamlined applicant system, Careers@Harvard. If you apply for this position, you will be notified if any additional action is required to ensure your information is captured correctly in our new system. We look forward to introducing you to the new Careers@Harvard experience!

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/benefits-wellbeing) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

LinkedIn Recruiter Tag (for internal use only)

#LI-DK1

Department Office Location: USA - MA - Boston

Job Code: I0957P IT Infrastructure Prfsnal III

Job Function: Information Technology

Work Format: Hybrid (partially on-site, partially remote)

Sub Unit: ------------

Salary Grade: 057

Department: IT-Infrastructure
Union: 00 - Non Union, Exempt or Temporary

Time Status: Full-time

Pre-Employment Screening: Criminal, Identity
Commitment to Equity Diversity Inclusion and Belonging: We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values
https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.