Overview

INFORMATION TECHNOLOGY:

GreenState's Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable.

Responsible for and leads the implementation, programming, system maintenance and training for business systems and technology solutions across multiple business units. Collaborates and assists with department operations across multiple business units. Responsible for creating, evaluating, and distributing various reports on multiple systems. Coordinates and manages efforts within the Business Systems Administrator team.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Adheres to all state, federal and credit union regulations, policies and guidelines.
7. Leads the Business Systems Administration team.
8. Leads the setup, implementation, management, programming, training, modification, troubleshooting and ongoing administration of departmental systems and technology solutions.
9. Leads the management, implementation, troubleshooting, and ongoing administration of thirdparty websites that support the departmental business operations.
10. Programs any custom work and writes reports as needed.
11. Ensures departmental systems meet regulatory compliance and internal policies.
12. Track and document changes as system modifications are completed.
13. Serves as a technical resource to assist with timely, accurate and appropriate data extraction from the portfolio management tool(s) for manipulation into manageable format.
14. Solicits regular feedback from staff on ideas for tools, efficiencies, and ideas and works with management or other departments to implement.
15. Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within departments are understood.
16. Conducts research, review, and analysis of the effectiveness and efficiency of existing processes and develops strategies for enhancement.
17. Creates, modifies, and removes user access users for various departmental systems.
18. Creates, programs, analyzes, and assists with the creation of monthly, quarterly, and on demand BI Reports and system specific reports.
19. Creates, modifies, and maps custom documents in departmental systems necessary for the operation of those department and/or to reasonably ensure compliance.
20. Conducts training on software/new systems for the organization as needed.
21. Acts as IT advocate across various departments including Mortgage, Account Resolutions, Retail, etc.

Qualifications

1. College degree in relevant field or equivalent work experience in related field.
2. Minimum 5 years of system administration, IT or related experience required.
3. Willingness to work flexible hours to accomplish workload. During periods of peak demand and at other times, job will require a non-traditional workweek with extra hours including evening and/or weekend duties.
4. Systems administration or similar experience preferred.
5. Working knowledge of PC hardware, software and systems; SQL script; reporting tools; technical aptitude; and a high level of proficiency with Microsoft Office.
6. Accuracy and attention to detail required with a basic understanding of statistical analysis.
7. Interpersonal skills to represent the Credit Union in a positive way during member and vendor contact.
8. Ability to provide quality service to co-workers, vendors and members by phone or in person.
9. Ability to deal tactfully and efficiently with employees, members and co-workers in a professional manner.
10. Ability to develop and maintain effective working relationships with co-workers and outside vendors.
11. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
12. Ability to communicate with members of multiple departments regarding their software needs and tailor systems and train accordingly.
13. Ensure effective change management and document configuration.
14. Must be bondable.