Can you move seamlessly between operational firefighting and long-range technical execution? Do you enjoy designing and executing Azure and M365 solutions?

Come Join ReSource Pro!

Your role...
As a Lead Specialist, Technology Operations, you will act as a subject matter expert, responsible for the stability, performance, and continuous improvement of on-premise and could-based technology systems. You will lead complex operational initiatives, provide Tier 3 technical expertise, deliver fact-based recommendations to leadership, and mentor junior technology staff while supporting global operations and strategic technology initiatives.

We hire the best because we believe great people create exceptional experiences. That's why we hire individuals who not only bring talent and passion, but who thrive in our unique culture and live out our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

This is a predominately remote position that does require the candidate to live within a commutable distance and availability to travel into the office located in Vincennes, Indiana as needed.

In This Role, You Will...

• Lead administration and optimization of network infrastructure and systems; Own complex infrastructure changes, upgrades, and reconfigurations; Establish and maintain standards, documentation, and best practices for infrastructure management
• Lead Server Management including Active Directory, O365, Azure, HyperV, and other infrastructure security platforms
• Partner with the Information Security team with security related tasks, projects, and initiatives
• Lead Tier 3 technical support across desktop, server, network, system admin, and voice systems; Provide assistance to other help desk staff to resolve more complex issues.
• Assist in the client connectivity setups, security infrastructure, network adds/configurations/changes/troubleshooting
• Act as the primary escalation partner for offshore teams in China and India; Coordinate cross-region troubleshooting and incident resolution; Improve global support workflows and knowledge transfer while ensuring consistency across regions
• Support the Technology team with M&A due diligence and integration planning and execution of system migrations
• Lead mid-to-long-term and Tier 3 Technology projects; Leverage knowledge and IT expertise to troubleshoot and make recommendations; Manage project deadlines to ensure deliverables are completed on time
• Drive automation, modernization, and operational efficiency initiatives
• Leverage knowledge of technology implementations to coach and mentor other members of technology teams on global implementations

• Bachelor's Degree in Information Technology or related area of study
• 5-7 years' experience in system administration, cloud infrastructure, and server and network administration
• 3-5 years' experience providing help desk operations support
• 2 years' experience working on M&A integrations
• Working knowledge of Azure, Active Directory and AWS
• Experience with networking, including Cisco, ASA, Switches, IPv4, NAT, ACLs, firewalls, Wi-Fi technologies, VOIP, and QoS
• Experience with Microsoft Server, O365, Exchange, and Linux
• Self-motivated with a passion for technology and networks
• Exceptional troubleshooting skills and a quick and enthusiastic learner
• Occasional nights/weekend hours may be required to perform or support system updates, troubleshooting, and scheduled maintenance

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Opportunity to work for a growing, global organization.
• Ability to engage with clients and internal partners to make an impact
• Organization-wide focus on growth and development

Your Compensation…
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $64,734 - $109,549 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager Interview
4. Stakeholder Interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.