Location: Aspen, CO

Position Type: Full time

Requisition Number: JR101694

Description:

We are currently hiring for a full time Business Analyst within the Information Technology department here at Aspen Valley Health.

Work Shift:

Salary

Compensation Range:

$90,000.00 - $144,000.00

The compensation range listed is an estimate. Final compensation will be determined based on your qualifications including years of experience performing similar work, level of formal education in a relevant field of study, and any professional certifications related to the position.

Requirements:

Duties and Responsibilities

• Develop and maintain dashboards and reports to monitor service performance, trends, and key metrics.
• Translate data into actionable insights to support customer success and operational improvement.
• Prepare executive-level reporting with performance summaries, trends, and recommendations.
• Support standardized reporting and analytics across customers and partners.
• Collaborate cross-functionally to monitor performance, identify risks, and drive optimization.
• Track and report on SLAs, KPIs, and overall service delivery effectiveness.
• Support customer onboarding, metrics, and ongoing performance tracking.
• Manage invoicing, accounts receivable coordination, and support financial operations and analysis.
• Assist with procurement and cost, margin, and pricing evaluations.
• Track software licensing and maintain contract documentation, renewals, and compliance.
• Identify and implement improvements to reporting, billing, and operational workflows.
• Develop scalable tools, templates, and processes while partnering across teams for alignment.
• Independently manage priorities, meet deadlines, and support leadership initiatives.

Skills and Abilities

• Ability to concentrate and show attention to detail.
• Ability to communicate effectively in English.
• Ability to learn, recall, and implement established policies and procedures.
• Ability to interact with customers of all ages and adapt to language and learning barriers and technology challenges.
• Ability to work independently and meet objectives despite constraints.
• Ability to work collaboratively within a team.
• Ability to use technology and software to meet objectives.
• Ability to perform expected duties during an emergency.

Working Conditions

• Frequent exposure to excessive noise, dust, and temperature.
• Will be required to work both indoors and outdoors in all types of weather.
• Work is physically strenuous with prolonged periods of standing and moving.
• Requires bending, reaching, and lifting.
• Prolonged periods at a desk and working on a computer.
• May be exposed to communicable diseases through normal or careless performance of responsibilities.
• May be exposed to stressful, unpredictable, and potentially dangerous situations.
• Travel to other facilities or campuses

We will consider equivalent combinations of experience and education for certain jobs. If you don't meet the job requirements as listed, but you believe you possess equivalent experience or education, you are encouraged to apply.

Position Overview:

The Business Analyst for Service Delivery plays a critical role in supporting AVH's managed service offerings. This role serves as a key partner for Customer Success Managers and operational leaders by delivering data-driven insights, supporting financial operations and ensuring accurate tracking of service performance. By blending analytics, financial coordination, and operational support, the Analyst will ensure the service delivery model is efficient, transparent, and scalable across all partner organizations.

What to Love:

Aspen Valley Health has earned numerous accolades and awards, which are a tribute to the tradition of high-tech, high-touch care we provide for our patients.

What We Offer:

Our comprehensive benefits package can be viewed here.

• Continuing education, professional development, and tuition assistance.

• Healthcare as low as $46 per month, plus an additional 50% off of all AVH services for you AND your family!

• All preventative services covered at 100%, zero copay.

• Virtual and robust mental health resources available.

• Earn up to 22 days PTO within your first year. Rollover what you don’t use.

• Bereavement Leave that covers miscarriages, extended family, and pets.

• Robust Paid Medical and Family Leave. Weeks 1-6 are paid at 100% for parental or personal illness/injury.

• You will be automatically enrolled into the 457b plan at 6% to kick start your retirement savings.

• In addition, AVH matches 50% of your 457b contributions up to a max of 3% of earnings each pay period into our 401a plan.

• In lieu of Social Security, AVH contributes 7.5% of your annual salary each year to the Cash Balance Pension Plan. This means you are no longer paying social security taxes out of your paycheck! (Your take home will be much higher!)

• Housing assistance - We provide resources to establish roots in the Roaring Fork Valley.

• Employee referral bonuses.

• Discounted ski passes!

• Transportation discounts and carpool incentives.

Environment and Culture:

Aspen Valley Health is a twenty-five-bed community hospital that represents the best of two worlds — the warmth and friendliness of a small town and the technical expertise of a major medical center.

"I love the people, the sense of family and community on this team and in a broader sense across the hospital as a whole. I have worked for a HUGE corporation, and this is so much better!! It’s like CHEERS, where everybody knows your name." - Stacy

"I love the flexibility that this job gives me, and the people I get to connect with and learn from. The job is challenging and ever-changing, which helps keep my brain sharp! AVH has been a great company to work for over the last 8 years, and it shows in how employees are valued and cared for." - Melissa

“The team members are incredibly dedicated to the delivery of care for our patients, to helping our staff feel valued and supported, and to the fiscal health of the hospital. They also genuinely care about each other, are able to laugh at themselves, and tease each other because there is a basis of trust and mutual support. I have laughed so hard at meetings that I have actually cried.” - Diana

It's no surprise that our retention rate is BETTER than 90% of all other hospitals in the country!

This application will close once a qualified candidate is successfully hired.