The Front Desk/Data Entry Specialist is responsible for providing professional reception and administrative support to the Military & Family Readiness Center. This role requires strong customer service skills, data entry proficiency, and the ability to manage multiple systems including AFFIRST and DoD TAP databases. The position plays a critical role in supporting transitioning service members and their families.

• Serve as the first point of contact for all visitors and callers to the M&FRC.

• Assess visitor needs and direct clients to appropriate staff or services.

• Schedule clients for classes and workshops and send reminder emails.

• Input and maintain data in AFFIRST and TAP systems per program requirements.

• Ensure client sign-in procedures are followed and generate monthly client usage reports.

• Minimum of 1 year of customer service experience in a professional setting.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience with data entry into web-based systems.

• Familiarity with military culture, protocols, or support systems is preferred.