Customer Support Job Summary
The customer support representative will be responsible for inbound and outbound calls, providing product information, and helping customers by being informative, empathetic, and eager to solve a customer's issue quickly. Able to listen, learn, and resolve any customer inquiry that crosses your desk.

Customer Support Duties and Responsibilities

• Respond timely to customer issues, working to resolution using all resources available
• Up-sell and cross-sell
• Generate sales leads from calls
• Manage inbound calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Meet and exceed personal and team targets, goals, and quotas
• Record, organize and file customer interactions and profile/account changes
• Assist with returns, refunds, and other shipping tasks
• Other tasks may be assigned as needed by the Company

• High school diploma or equivalent
• Experience in customer support, client services, sales, or a related field
• Excellent communication skills via phone and email.
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Multitasking
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

Customer-focused for positive consumer experience and resolution. If this sounds like you, please apply with your resume.

Benefits

• Weekly Pay, Fridays
• Medical, Dental Vision, and other insurances
• 401k with employer match
• Paid Time Off
• Good worklife balance, no weekends

CallPass conducts preemployment screens upon offer of employment.