Position Title: Customer Service Representative

Job Category: Customer Service & Support

Location Houston, Texas

Description:

New Tech Global is currently seeking a Customer Service Representative for a client in the Houston, TX 77041 area.

Schedule: Monday - Friday - 8am to 5pm
Type: Temp to Hire
Fully Onsite role in zip code 77041
Pay Rate: $23/hr

Will provide product specification and pricing information to the customer with support from Sales, Production and Engineering departments.

This is a B2B Customer Service position.

Essential Duties and Responsibilities:

• Establish and sustain direct verbal and written contact with customers
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM
• Provide customers with alternative products for consideration.
• Maintain timely communication with sales personnel regarding the status of pending quotations.
• Secure needed information from customers
• Attend Project Review meetings
• Develop relationships with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.
• Work closely with Product Managers, Sales Managers, Marketing associates, and customers to keep up to date on changes in pricing, products, and program parameters.
• Receives, records, and coordinates the response to all customer complaints regarding technical products and services as offered through the customer feedback response process.

Qualifications:

• Seeking candidates who have worked in a related industry, such as mechanical, electrical, plumbing, equipment, or manufacturing, in a Customer Service role within these industries.
• Will consider 2+ years of experience.
• Must be able to work on ERP computer programs.
• Experience with Microsoft Office suite, specifically Excel.