Jaeckle Distributors has a great opportunity for an experienced and enthusiastic Customer Service Associate. The position is located at our progressive company headquarters in Madison, WI. In total, we have over 110 employees and partner with businesses in 11 states for their flooring and surfacing product needs.

Who are we?

Jaeckle Distributors is a third generation, family-owned business that was founded in 1958. Our purpose is to make a meaningful difference for our people and the partners we serve. For 67 years, Jaeckle has been building the right partnerships with trusted accuracy and responsiveness. We live our Core Values to make sure we build and nurture an organization we and our customers respect.

Under the direction of the Customer Service Manager, the Customer Service Associate will take inbound calls from our customers and assist them with placing orders, checking stock or resolving issues. Teamwork, great communication and being customer focused are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the customer experience. You would be joining a team of experienced people willing to help you succeed!

How do you know if you are the right fit for this job? If you can answer the following questions “yes!” then we want you to apply!

• Do you have a positive attitude and like to work in a fast paced, team environment?
• Do you have at least three consecutive years of customer service experience?
• Do you have experience in a call center environment working in a call queue?
• Are you comfortable and willing to be trained to learn systems then build and expand your expertise as your tenure increases?
• Do you have an interest in learning about new products on a regular basis?
• Are you able to remain calm and composed while helping customers with their product, order and service needs?
• Are you comfortable making outbound calls to seek new or additional sales?
• Do you take pride in your attention to detail?
• Do you have strong keyboard and computer skills and able to type 45 wpm?
• Would you like to work Monday through Friday and have your weekends off?
• Would you like to dress casually and be comfortable in a work environment?
• Would you like to work for a company who believes in doing its absolute best for the customer?