Customer Care Advisor

Location: Marlborough, MA

Position: Full-Time | In-Person

Excellent Entry-Level Opportunity – $20/HR to Start, Plus Commission!

Join Endless Energy as a Customer Care Advisor and begin building a career in the growing Home Services Industry. This role offers hands-on experience in customer service, scheduling, and inside sales within a supportive, family-oriented workplace that values strong culture, teamwork, and professional growth.

This role is perfect for someone who is organized, people-focused, and ready to grow professionally in a fast-paced environment. As a Customer Care Advisor, you will be the first point of contact for our customers, helping schedule service appointments, coordinate with technicians, and ensure every customer receives the high-quality experience Endless Energy is known for. If you are self-motivated, eager to learn, and ready to hit the ground running, this position offers a great opportunity to build valuable skills while contributing to a supportive, family-oriented team.

Key Responsibilities

- Answer inbound calls and assist customers with scheduling service appointments

- Make outbound calls to follow up with new and existing customers

- Coordinate technician schedules and manage appointment calendars

- Maintain accurate customer records in the CRM system

- Collaborate with dispatch and operations teams to ensure efficient service delivery

- Provide excellent customer service and follow-up communication

Qualifications

We are looking for someone who is organized, customer-focused, and thrives in a fast-paced environment.

- At least 1 year of experience in customer service, appointment scheduling, sales support, or a similar customer-facing role
- Experience in the home services industry (HVAC, plumbing, electrical, or related fields) is a plus but not required
- Strong communication skills, both verbal and written; bilingual or multilingual abilities are a plus
- Comfortable working with technology, including Microsoft Office, Google Workspace, and CRM or scheduling systems
- Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities
- A self-motivated team player who is adaptable, dependable, and ready to contribute in a fast-paced environment

- Must possess excellent time management, ability to work with or without supervision

- Must be prompt with all appointments

Endless Energy offers competitive pay, opportunities for growth, and the chance to be part of a supportive team culture committed to delivering 5-star service.

Endless Energy is an equal opportunity employer and is committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status, or any other protected status under federal, state, or local law.