Customer Service Representative at LT FOODS AMERICAS INC – CYPRESS, California

Customer Service Representative
LT Foods Americas
Compensation: $23/hr

LT Foods Americas is seeking a proactive, detail-oriented Customer Service Representative to join our growing team. We offer competitive compensation, comprehensive benefits, generous paid time off, and a dynamic work environment where your contributions truly make an impact.

In this role, you will support our customer service operations by accurately processing orders, resolving inquiries on time, and upholding our commitment to exceptional service. You will report directly to the Customer Service Manager.

What We Offer

• Schedule: Monday–Friday, 7:00 AM–4:00 PM
• Matching 401(k) plan
• Company-sponsored Medical, Dental, and Vision plans
• Health and time-off benefits are available after 30 days
• Paid holidays, personal days, and vacation — up to 26 paid days off
• Employee discounts on company products
• Summer and holiday events

Key Responsibilities

• Professionally manage incoming customer inquiries and ensure all issues are addressed and communicated within 24 hours.
• Accurately enter customer purchase orders into SAP within 24 hours of receipt.
• Review all purchase orders to ensure 100% accuracy in data entry.
• Ensure on-time or early delivery of all customer orders.
• Share relevant consumer insights and information with the appropriate sales team members.
• Provide high-quality support across billing, order management, and troubleshooting.
• Gather customer information thoroughly to assess needs, resolve issues, and reduce repeat inquiries.
• Prepare and distribute customer-related reports as needed.
• Coordinate with internal departments to promptly set up new customer accounts.
• Process customer returns within 48 hours to ensure timely credit issuance.

Minimum Requirements

• 5 years of relevant experience as a Customer Service Administrator
• Strong attention to detail and accuracy
• Ability to thrive in a fast-paced environment
• Excellent time management and organizational skills

Desired Qualifications

• Experience with SAP, Microsoft Outlook, Excel, and Word
• Prior experience in food manufacturing strongly preferred

Physical Demands

This role requires regular sitting, the use of hands, and clear communication. Occasional standing, walking, stooping, or reaching may be required. Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is conducted in an indoor environment with protection from the weather, though temperatures may vary.

About LT Foods Americas

LT Foods Americas (LTFA) is part of LT Foods Limited, a rapidly growing global food company with worldwide net sales exceeding $600 million. We operate across multiple categories, including specialty rice, organic foods, and convenient rice-based products. With a strong global presence in India, the Middle East, the United Kingdom, Europe, and the United States, LT Foods manages the full value chain—from farming and procurement to processing, packaging, and distribution.