The Assessment Specialist (Assessment Officer) reports to the Director of Testing Services and Assessment. This position provides quality front-line student/customer service to all individuals utilizing the Assessment Center, and assists with the processing of assessment-related data and documents. This is a hybrid/remote position that requires in-person and remote work hours on a weekly schedule that is confirmed by the direct supervisor. This position may also be required to work occasional evenings and/or weekends during peak enrollment periods. This is a hybrid/remote position that requires in-person and remote work hours on a weekly schedule that is confirmed by the direct supervisor.

Responsibilities:

• Provide professional and excellent customer service to all College constituents, both internal and external.
• Assist in the scheduling and proctoring of testing services.
• Prepare and maintain spaces and materials required for testing.
• Assist in the scheduling and proctoring of vendor exam programs (GED, TEAS, etc.).
• Use appropriate software, student information, and communication relationship management systems.
• Respond to student/test taker inquiries in person and using various modalities (phone, email, text, etc.).
• Advise students on academic policies and procedures and refer them to appropriate College support resources.
• Assist students and test-takers in the troubleshooting of assessment-related issues.
• Participate in required and optional professional development in the form of college wide, division and department meetings and trainings.
• Participate in evening and weekend enrollment events, as needed.
• Assist with assessment-related data entry and document scanning, filing or other general office duties.
• Accountable for reports and data collection as they relate to processing.
• Assist in the supervision of student workers.
• Maintain knowledge of all Assessment Center programs including, HiSET/GED, and certification testing.
• Assist with special projects and other duties as assigned or needed, specifically working at least two Saturdays in August, September and January to support peak enrollment.

Requirements:

• Master's degree in Education, Counseling, or closely related field; with one (1) year experience and/or training involving computerized test administration, academic assessment/placement, academic advisement/counseling, computer network operations, and computer system maintenance; or an equivalent combination of education, training, and experience.
• Ability to work in seasonally in the evenings and weekends during peak enrollment periods, specifically two Saturdays during the months of August, September and January.
• Outside of peak, ability to work one Saturday per month to cover high school equivalency and other vendor testing.
• Ability to work minimum of 4 in person days a week in Charlestown with occasional coverage on the Chelsea campus and 1 agreed upon remote day.

Preferred Requirements:

• Demonstrated ability to provide quality customer service to prospective students, community- based partners, faculty and other staff members at the College.
• Ability to follow written and oral instructions.
• Demonstrated ability to make decisions based on established policies and procedures.
• Ability to use proper grammar, punctuation and spelling.
• Attention to detail and ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records.
• Ability to use a computer and other standard office equipment.
• Ability to communicate effectively in written and oral expression.
• Proven ability to work with a diverse faculty, staff and student population.
• Bilingual in Spanish, Haitian Creole, Chinese or Vietnamese
• Experience working at a community college within enrollment management or student support services
• Experience using student information systems such as Colleague-Ellucian and customer relationship management systems like TargetX.
• Previous experience using document imaging systems such as ImageNow.

Additional Information:

Salary: $66,406.00 - $71,544.00 (Actual Salary Will Be Commensurate with Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement)

Grade 4 Unit Professional position. Full Time Benefited position

Review Date: May 8, 2026

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.