Customer Support Specialist at Acorn Distributors Inc – Brownsburg, Indiana

Job Overview:

We are seeking a dedicated and friendly Customer Support Specialist to join our team. In this role, you will provide sales support while providing exceptional service and support to our customers. Your primary goal is to work as a team with Sales Consultants to support and deliver on customer support needs.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain a thorough understanding of our products and services to assist customers accurately.
• Collaborate with our internal sales team and other departments to improve customer experience.
• Work in our ERP System for daily data entry and reporting.
• Stay updated on company policies, procedures, and product changes.

Preferred Skills:

• Inside sales experience in Janitorial or Food Service Preferred
• Working knowledge of Microsoft Office – primarily Excel
• Ability to react well in a fast-paced environment
• Detail oriented and forward-thinking individual is a must
• Individual with a positive attitude, high energy, and a team player

What We Offer:

• Competitive salary and benefits package.
• Benefits include medical, dental, vision, 401k, and company paid voluntary life insurance and STD/LTD.
• Opportunities for professional growth and development.