InComm
Customer Service Representative

US-GA-Newnan

Job ID: 2026-20803
Type: Full-Time
# of Openings: 1
Category: Warehouse
InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

• Provision terminals to be shipped to merchant locations.
• Perform software upgrade to terminals as needed.
• In addition to terminal provisioning and order fulfillment, assist with receiving, testing, and refurbishment.
• Support Special terminal-related projects as assigned.
• Always observes contractual obligations and turnaround time.
• Support all systems in accordance with department guidelines.

Qualifications

Qualities / Skills:

• Strong technical and business acumen.
• Foster Teamwork by working cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Solid technical background with ability to rapidly learn new product or platform capabilities and apply knowledge to efficient operational procedures / practices.
• Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Skilled at working effectively in a fast-paced environment with cross functional teams in a matrix organization.

Minimum Qualifications

• Project coordination skills. Strong attention to detail.
• Ability to cope effectively in fast-paced, stressful situations.
• Recognition of when issues need to be escalated to management.
• Ability to think and act independently while making appropriate decisions ensuring best approach for each project in queue.
• Adaptability/flexibility
• Excellent time management and prioritization skills
• Strong verbal and written communication skills
• Ability to learn, retain and apply complex technical information core to job function
• Proficient in Microsoft Office especially Outlook, Excel, and Word

Education Requirements

• High School Diploma or technical equivalent.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I

#LI-LW1