Customer Service Representatives jobs

Customer Success Manager (Los Angeles, CA)

Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data loss and data leak disasters in the cloud.

SpinOne is an all-in-one SaaS data protection platform for mission-critical SaaS Apps, such as Google Workspace, Microsoft Office 365, Salesforce, and Slack. SpinOne is the ultimate SaaS data protection platform that delivers the most innovative last line of cyber defense, SaaS data management, and protection for more than 1,500 organizations worldwide. For more information, please visit: https://spin.ai/

We are looking for an exceptional Customer Success Manager to join our team at our Los Angeles location. As a Customer Success Manager at Spin.AI you will be responsible for proactively engaging with our customers, understanding their needs and objectives, and ensuring they derive maximum value from our products/services. Your role will involve fostering long-term customer relationships, addressing their concerns, and collaborating with cross-functional teams to drive customer success.

Duties:

Customer Engagement: Proactively reach out to customers to understand their business needs, goals, and challenges. Establish a trusted advisor relationship with key customer stakeholders.
Onboarding: Guide customers through the onboarding process, ensuring a smooth transition to our products/services and a clear understanding of their functionalities.
Product Knowledge: Develop a deep understanding of our products/services to provide expert advice and solutions to customers.
Customer Training: Conduct training sessions, webinars, and workshops to educate customers on best practices and help them optimize their use of our products/services.
Issue Resolution: Act as a liaison between customers and internal teams (e.g., support, product development) to address and resolve customer issues promptly.
Customer Feedback: Collect and analyze customer feedback to identify areas for improvement in our products/services and advocate for necessary changes.
Customer Retention: Develop and execute customer success plans to drive product adoption, expansion, and long-term customer retention.
Data Analysis: Utilize customer data and analytics to track product usage, identify opportunities for upselling or cross-selling, and assess customer health.
Reporting: Prepare regular reports on customer engagement, satisfaction, and retention metrics for internal stakeholders.

Expectations:

Proven experience in customer success, account management, or a related role within the tech industry and preferably Cyber Security.
Exceptional Familiarity with CRM software (e.g., Salesforce) and customer success tools.
Ability to work collaboratively in a cross-functional team environment.
Strong understanding the SaaS security market, technologies, and industry trends.
Excellent communication,problem-solving and analytical abilities.
Ability to build and maintain relationships at various levels of an organization.
Demonstrated track record of driving successful customer success engagements and delivering on customer objectives.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Highly motivated, proactive, and results-oriented approach to work.

What we offer:

$120K OTE
Unlimited PTO
Hybrid Office Model
Paid Holidays
Premium Health Benefits Covered by Spin.AI
401k
Employee Wellness Program

Recent Spin.AI Achievements:

Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)
1,500 customers worldwide
Strong partnership with Google. Spin.AI partners with Google Chrome Enterprise to help organizations manage risk for browser extensions.
Spin.AI has been named as a Representative Vendor in the 2023 Gartner® Market Guide for Backup as a Service.
Spin.AI has been named a Strong Performer in The Forrester Wave(™): SaaS Security Posture Management, Q4 2023 Report.
$16M Series A (July 2022)

Why join Spin.AI?

This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.

Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.

EEO Statement

Equal Opportunity Employer

Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO is the Law poster and its supplement.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via shushan@spin.ai.

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