Customer Service Representative at Supply Chain – University Park, Illinois

Site Specific Duties:

• Coordinating outbound and inbound shipment scheduling with carriers and customer
• Timely response to carrier and customer communications as they arise
• Managing daily schedule and appointment times in multiple systems for inbound and outbound shipments
• Manul entry of pro #’s and or customer shipping numbers into multiple systems when needed
• Printing of pro placards for LTL shipments
• Daily communication with LTL carriers
• Generating a daily schedule with MS Excel
• Communicating and executing on special requests from customers

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.