At Snoqualmie Valley Health, we’re not just in the business of healthcare; we’re in the business of empowering our community to live boldly and live well. Our commitment to excellence and innovation calls for team members who will build trust, obsess over excellence, lead innovation, and deepen connections within our community. We are guided by our core values, and we’re looking for someone who can embody those principles as part of our dynamic and growing team.

Located in a trailblazing, adventure-loving town at the base of the Cascades, Snoqualmie Valley Health is an independent public hospital district serving a vibrant community that thrives on both adventure and connection. This is more than a job—it’s an opportunity to be part of something bigger.

JOB TITLE: Patient Access Rep

SHIFT: Could vary with 10 and 12 hour shift lengths

POSITION SUMMARY:

This position is responsible for creating the first impression of the hospital's services to patient's, families, and other external customers. Responsible for the integrity of all front-end business functions that support excellent patient-centered customer service.

Build Trust

The Patient Access Rep demonstrates integrity, transparency, and compassion in all interactions by:

• Greeting and welcomes all patients and visitors in a warm professional manner. Adheres to behaviors and conduct that contributes to excellent patient service.
• Demonstrating a culture of safety in daily operations. Works as a patient advocate to help identifies needs of patients e.g., transportation, interpreter, wheelchair assistance.

Obsess Over Excellence

The Patient Access Rep supports continuous improvement and high standards by:

• Ensuring that complete and accurate demographic and financial information has been populated into the electronic medical record by interviewing the patients and collecting and recording all necessary information for registration of a patient.
• Ensuring patient receives necessary Medicare/Medicaid disclosures, MSP verification and privacy information, including, but not limited to, education regarding the Charity policy and the hospital's billing procedures. Obtains all necessary legal and financial signatures.

Lead Innovation

The Patient Access Rep encourages creativity and forward-thinking approaches by:

• Collecting patient payments including payments on account, copays, coinsurance and deductibles as applicable.

Deepen Connections

The Patient Access Rep strengthens relationships with patients, staff, and care team partners by:

• Coordinating patient transfers to other facilities.
• Interacting with patients, families, and physicians and is the liaison among members of the health care team, patients, and families.

Key Responsibilities

• Greets and welcomes all patients and visitors in a warm professional manner. Adheres to behaviors and conduct that contributes to excellent patient service.
• Ensures that complete and accurate demographic and financial information has been populated into the electronic medical record by interviewing the patients and collecting and recording all necessary information for registration of a patient.
• Ensures patient receives necessary Medicare/Medicaid disclosures, MSP verification and privacy information, including, but not limited to, education regarding the Charity policy and the hospital's billing procedures. Obtains all necessary legal and financial signatures.
• Demonstrates a culture of safety in daily operations. Works as a patient advocate to help identifies needs of patients e.g., transportation, interpreter, wheelchair assistance.
• Collects patient payments including payments on account, copays, coinsurance and deductibles as applicable.
• Verifies health insurance eligibility.
• Responsible for calling overhead code pages and drills.
• Coordinates patient transfers to other facilities.
• Interact with patients, families, and physicians and is the liaison among members of the health care team, patients, and families.
• Requests patient medical records at the request of staff.
• Answers hospital main telephone line and redirects call to appropriate department.
• General copying duties and other duplicating needs as requested.

QUALIFICATIONS:

Preferred Certification:

• AA degree. One year professional experience in medical field. Basic knowledge of medical procedures and medical terminology. Current CPR certificate. CNA preferred. Ability to accurately type a minimum of 35 wpm

Required Experience:

• High school diploma/GED or previous experience as a health unit coordinator, patient registration or financial counseling.

Skills:

• Good working knowledge of English, grammar, punctuation, spelling, etc.
• Ability to work with constant interruptions
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Calm and professional disposition
• Ability to work independently and as part of a team
• Dedication to maintaining confidentiality of all patient records.

WORK ENVIRONMENT:

• Good working conditions. Clean, well-lighted, air conditioned or heated area

PHYSICAL DEMANDS:

• Ability to work effectively with visitors, patients, and staff. Must be in good general health and demonstrate emotional stability. Sit for long periods at a time, bend, walks, or stoop intermittently. Lift up to 15 lbs. Must be able to work on several projects simultaneously and handle frequent interruptions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS:

We believe in taking care of those who take care of our community. We’re proud to offer a comprehensive benefits package that puts your health and well-being first. With our flexible medical plan, you’ll have access to multiple in-network tiers, including top-quality care from Snoqualmie Valley Health, Eastside Health, and First Choice/First Health providers. The best part? Anyone covered under our plan can receive care at SVH at no cost! It’s all about giving you the options and support you need to experience life’s great adventures.

• Medical
• Dental
• Vision
• Pharmacy
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Pet Insurance
• Other Voluntary Benefits

Benefit Eligibility Requirements – Employees regularly scheduled at least 20 hours per week.

Employee Dependents – Your legal spouse or domestic partner; dependent children until age 26.

Waiting Period – 1st of the month from the date of hire.

PLEASE NOTE:

• The flu shot (during flu season) is required for employment, with exemptions available for valid medical or religious reasons.
• Snoqualmie Valley Health is a drug-free workplace. We complete drug screenings as part of our onboarding process.