Position: Guest Services Associate – Museum Store & Facilities (Part-Time)

Reports to: Museum Store Manager

FLSA Status: Non-Exempt; Part-Time

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Position Summary

We are looking for a Guest Services Associate to join our museum team. This role is essential in creating a welcoming and enjoyable experience for all visitors. The Guest Services Associate supports museum operations by assisting in the retail store, handling admissions, providing information, and helping with new food and beverage offerings. If you are passionate about customer service and enjoy working in a vibrant cultural environment, this role is a great opportunity.

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Key Responsibilities

Guest Services

• Provide friendly and informative service to all museum visitors, addressing questions about exhibits, programs, and policies.
• Create a positive and welcoming atmosphere by supporting the guest services team, answering inquiries, and fulfilling visitor needs.
• Collaborate with various departments to enhance visitor engagement and support museum programming.

Museum Store Operations

• Assist with opening and closing procedures, maintain inventory, and ensure the store is organized and visually appealing.
• Process admissions, memberships, program registrations, and retail sales through the museum’s Point-of-Sale (POS) system.
• Keep the store stocked, pricing items, and arranging displays to ensure an inviting environment.

Food & Beverage

• Help implement new food and beverage options for museum guests, ensuring cleanliness and efficient service.

Events and Parties

• Assist with children’s birthday parties, including setting up, counting, payment, and creating a memorable experience for guests.

Facilities Support

• Aid in maintaining the cleanliness and organization of public spaces, including exhibits, children’s areas, and party spaces.
• Provide assistance with general facility upkeep, ensuring a tidy and welcoming environment for visitors.

Schedule

• Typical Hours: Monday-Friday 10:00AM – 2:00PM, possibly Saturday and Sunday if needed
• Approximately 25-30 hours per week, with weekend and holiday availability required.

Skills, Abilities, and Requirements

• High school diploma or equivalent required; some college coursework in hospitality, retail, or a related field preferred.
• 1-2 years of experience in customer service, hospitality, or retail operations preferred.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in using a POS system and basic computer skills (Microsoft Office).
• Flexibility to handle various tasks and multitask effectively.
• Must be able to lift and move up to 50 pounds.
• Bilingual skills are a plus.

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Join our team to help create memorable and engaging experiences for all museum visitors. This role is ideal for someone who thrives in a dynamic cultural environment, enjoys working with people, and has a passion for enhancing the visitor experience.