We are seeking a customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner.

Answer incoming calls and respond to customer inquiries

Make outbound calls to follow up on customer requests

Provide information about products and services

Resolve customer complaints and issues

Update customer records in the database

High school diploma or equivalent

Excellent communication skills

Ability to multitask and prioritize tasks

Strong problem-solving skills

Excellent phone etiquette

Ability to work well in a team environment

Attention to detail