TECHCRANE IS DIRECT HIRE/ STAFFING AGENCIES DO NOT CONTACT **

Essential Functions

• Take calls from customers (24/7) for service or part calls.
• Obtain the reported problem from customers.
• Collect all information from the customer regarding location, what documentation is needed, and contact information.
• Schedule and coordinate all service calls as calls are received.
• Complete Sales Orders for service calls and part sales from start to finish for invoicing.
• Take part calls, collect all information that will be given to the Service Manager to finish the quote process and delivery of the part.
• Apply for all Visa's if needed for international service calls.
• Arrange travel for service technicians.
• File and save all information related to the service calls.
• Insure cost competitiveness and maintenance of budget on all travel related costs. Budget questions will be always addressed with management. Must work toward elimination of over spending.
• Overlapping resource to receptionist duties: greet visitors and refer them to appropriate staff members; answer phone, route calls and take messages.
• Overlapping resource to prefill the Service Mission Report that will go to the Service Manager for completion.
• Overlapping resource to check service time cards and paperwork for accuracy.
• Overlapping resource to verify completeness of Service Mission Reports / Related Forms and type all returned service paperwork.
• Assist with the administration and promotion of specific projects, as required.

Qualifications

• High school diploma
• Must have the proven ability to read and write
• Ability to multi-task

Physical and Mental Demands

• May spend long hours sitting and using office equipment and computers
• Occasional lifting of supplies and materials.
• Must problem-solve, make decisions, organize, research and write frequently.
• Work Environment
• Office setting and occasional shop area interaction.