Customer Service Representatives Jobs Near Me in Iowa

Job Summary:

This position reports to the Store Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for assisting with customers and register transactions, donation receiving, loading and unloading trailers, sorting and grading material, baling in some locations, merchandising, stocking and rotating product and light-duty maintenance and housekeeping. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

Greets customers immediately upon entering store. Ensures good customer service and a shopping experience that meets agency expectations.

Sorts and grades all donations and truck shipments in timely and effective manner so that stores are well-stocked with high quality merchandise.

Operates cash register so that all transactions are handled pleasantly and effectively. Customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line.

Identifies appropriate merchandise for online sales and handles according to process/procedure.

Marks and stocks new goods merchandise according to process/procedure.

Greets donors pleasantly at their car and immediately unloads items. Ensures good customer service and a donating experience that meets agency expectations.

Donations are distributed to proper work or holding area and donation count is recorded accurately.

Offers tax receipt form to each donor.

Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.

Theft is prevented by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.

Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep.

Advises and demonstrates all job duties for new team members.

Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc.

Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.

Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing, etc.

Assists truck driver in loading/unloading.

Minimizes waste expense and maximize salvage revenue opportunity by recycling as many products as possible in most resourceful way.

Ensures that equipment is in safe operating condition and that all safeguards are in place.

Completes all duties of the job and all work requirements.

Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

Must be at least 16 years old.

High School Diploma or Equivalent preferred. Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.

Effective written and verbal communication skills.

Possess a positive attitude and infect others with similar enthusiasm.

Must be able to lift, push, or pull fifty pounds with assistance.

Loyalty to the agency and its mission and policies.

Reliable transportation. Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.

Must be willing to obtain a forklift license if able.

Ability to use good judgment, discretion, and initiative.

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Dubuque Store Sales Associate in Dubuque, Iowa at GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.

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