Job Title: Logistics Coordinator and Customer Service Representative

Overview: We are seeking a dynamic and detail-oriented individual to join our team as a Logistics Coordinator and Customer Service Representative. This role plays a crucial part in ensuring the seamless coordination of logistics operations while providing exceptional customer service to our clients. The ideal candidate will possess excellent organizational skills, effective communication abilities, and a strong commitment to customer satisfaction.

Responsibilities:

• Logistics Coordination:

  • Coordinate and monitor the end-to-end logistics process, including order processing, shipment tracking, and delivery scheduling.

  • Collaborate with suppliers, carriers, and internal teams to optimize transportation and distribution efficiency.

  • Resolve any logistical issues that may arise during the transportation of goods.

• Customer Service:

  • Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipping details, and product availability.

  • Address customer concerns and inquiries promptly, ensuring a positive customer experience.

  • Manage customer accounts and maintain accurate records of interactions.

• Order Processing:

  • Process and confirm customer orders, ensuring accuracy and compliance with company policies.

  • Generate and issue invoices for completed orders, ensuring accuracy and adherence to billing policies.

  • Work closely with the finance department to reconcile any billing discrepancies.

• Invoicing:

  • Create and distribute invoices to customers in a timely and accurate manner.

  • Monitor and follow up on outstanding invoices, facilitating prompt payment and resolving billing inquiries.

  • Collaborate with the finance team to ensure accurate recording of invoiced transactions.

• Documentation and Reporting:

  • Prepare and maintain detailed records of shipments, invoices, and other relevant documentation.

  • Generate regular reports on logistics, customer service, and invoicing metrics, identifying areas for improvement and implementing solutions.

• Problem Resolution:

  • Proactively identify potential issues in the logistics process, customer service interactions, and invoicing procedures, implementing corrective actions as needed.

  • Collaborate with cross-functional teams to address challenges and improve overall service quality.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.

• Proven experience in logistics coordination, customer service, and invoicing roles.

• Strong understanding of supply chain processes, logistics operations, and billing procedures.

• Excellent communication and interpersonal skills.

• Proficient in using logistics, customer service, and invoicing software/systems.

• Detail-oriented with the ability to multitask and prioritize tasks effectively.

• Problem-solving skills with a proactive approach to addressing challenges.

• Knowledge of relevant regulations and compliance in the logistics and invoicing industries.

• Ability to work collaboratively in a team environment.

• Strong computer skills, including proficiency in Google Suites.

Benefits:

• Competitive salary

• Health and dental insurance

• Retirement savings plan

Max Katz Bag Company is an equal opportunity employer. We encourage candidates from all backgrounds to apply. Only qualified candidates will be contacted for an interview.