Department: Operations

Reports To: Operations Manager (Day) / Night Operations Manager (Night)

FLSA Status: Non-Exempt

The Dispatcher is responsible for coordinating daily transportation activities by assigning and monitoring routes, communicating with drivers, tracking freight movement, and ensuring customer commitments are executed safely, efficiently, and on schedule. This position serves as the primary communication link between drivers, operations, warehouse personnel, customer service, fleet, and management to support the successful execution of daily operations.

Working under the direction of the Operations Manager or Night Operations Manager, the Dispatcher provides real-time operational support, responds to changing operational priorities, maintains accurate documentation, and ensures timely communication throughout the transportation process.

The Dispatcher owns the coordination, communication, and documentation of assigned transportation activities while supporting operational efficiency and exceptional customer service.

• Coordinate daily driver assignments and route dispatch.
• Monitor route progress and communicate operational updates.
• Communicate delivery changes, delays, and service concerns to appropriate personnel.
• Coordinate freight movement with Warehouse, Customer Service, Fleet, and Operations.
• Assist with route planning and scheduling adjustments.
• Monitor equipment availability and communicate operational concerns.
• Maintain accurate dispatch records and operational documentation.

• Serve as the primary communication point for assigned drivers.
• Communicate customer instructions, operational priorities, and route updates.
• Provide drivers with operational support throughout the workday.
• Escalate driver concerns or operational issues to management when appropriate.
• Maintain professional communication with all drivers.

• Coordinate customer service requests with operational departments.
• Communicate service issues and recovery efforts.
• Assist with customer implementation activities.
• Monitor operational commitments and communicate delays proactively.
• Support cross-department communication to ensure operational continuity.

• Maintain dispatch logs and operational records.
• Verify operational paperwork for completeness and accuracy.
• Prepare reports and operational documentation as assigned.
• Maintain electronic records and communication logs.
• Support compliance with Company documentation requirements.

• Identify opportunities to improve dispatch efficiency and communication.
• Support implementation of Standard Operating Procedures.
• Recommend operational workflow improvements.
• Assist with implementation of operational technology and communication tools.

The Dispatcher is accountable for coordinating daily transportation activities and owns:

• Driver Communication
• Dispatch Coordination
• Route Monitoring
• Operational Communication
• Dispatch Documentation
• Freight Movement Coordination
• Customer Communication Support
• Operational Record Accuracy

Within the scope of this position, the Dispatcher is expected to make independent decisions regarding:

• Driver communication.
• Dispatch sequencing and route coordination.
• Routine scheduling adjustments.
• Operational communication.
• Documentation accuracy.
• Escalation of operational concerns.

Questions involving disciplinary matters, staffing decisions, customer disputes, pricing, policy interpretation, operational changes with significant business impact, or safety incidents should be elevated to the Operations Manager or Night Operations Manager.

Every employee at Hawaii Pacific Freight is expected to:

• Demonstrate professionalism, integrity, and accountability.
• Maintain a safe work environment by following Company policies.
• Treat customers, vendors, and coworkers with respect.
• Support teamwork and collaboration.
• Protect confidential Company and customer information.
• Communicate openly and professionally.
• Embrace continuous learning and improvement.
• Perform other duties as assigned.

The successful candidate should demonstrate:

• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Transportation, dispatch, logistics, or customer service experience preferred.
• Excellent problem-solving and decision-making abilities.
• Strong attention to detail.
• Proficiency with Microsoft Office and operational software.

Equivalent combinations of education, training, certifications, and relevant experience will be considered.

• Dispatch Operations
• Transportation Coordination
• Route Planning
• Customer Service
• Business Communication
• Freight Documentation
• Microsoft Office Suite
• Time Management
• Organization
• Problem Solving
• Multi-tasking

Success in this role is measured by the ability to:

• Support safe and efficient transportation operations.
• Deliver exceptional customer service.
• Demonstrate professionalism and accountability.
• Maintain accurate operational documentation.
• Promote teamwork and communication.

• On-time dispatch.
• Route communication accuracy.
• Driver responsiveness.
• Documentation accuracy.
• Customer responsiveness.
• Cross-department communication.
• Timely issue resolution.
• Reduction of operational errors.