Join a dynamic team as an Underwriting Service Associate and make an impact in the fast-paced world of insurance! We’re seeking detail-oriented professionals with a knack for problem-solving and a passion for delivering exceptional service in a call center environment. If you’re ready to leverage your analytical skills and drive success in a call center environment, apply today and take your career to new heights!

Job Summary
In this role you will handle incoming calls from customers, agents, and policyholders related to insurance applications or existing policies. You will work in a collaborative environment providing administrative support for the Underwriting department.

Hours of operation are Monday to Friday with a schedule of 11:00 AM to 8:00 PM

All employees in Personal Lines whose essential job function includes but is not limited to direct communication with customers and/or agents, must hold a valid Resident State Insurance license and be able to obtain and maintain reciprocal licensing for all 50 states within the continental United States.

Responsibilities

• Provides excellent customer service to agents and policyholders in a moderate to high-volume call center environment
• Processes corrections or adjusts records when needed, following the appropriate company guidelines
• Reviews, organizes, and forwards information to be escalated for resolution as needed
• Adheres to the established productivity and quality metrics established
• Other tasks and projects as may be assigned
• In this role, you may be required to work extended hours and weekends to support business operations during a catastrophe, such as a hurricane affecting Safepoint’s policyholders

Essential Functions

• Use telephone and computer systems to communicate with and service customers
• Use computer system to research information on risks
• Ability to take at least 50 phone calls per day
• Ability to adhere to regular attendance schedule on-site
• Ability to obtain and maintain resident Property & Casualty insurance licensing through the Florida DFS, and reciprocal licenses in all 50 states in the continental United States

Qualifications

• Min 1 year of Property & Casualty Insurance experience
• Property and Casualty Insurance licenses required (4-40 or 20-44)
• Passion for customer service
• Advanced computer skills and insurance systems knowledge
• Proficiency with Microsoft Office products required
• English - Spanish Bilingual skills is a plus
• Demonstrated customer service focus required
• Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
• Ability to work independently in a fast-paced environment
• Results driven with strong problem solving and analytical skills
• Detail-oriented and exceptionally organized

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.

Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.