Position Summary

The Outbound Sales Agent is responsible for proactively contacting customers to provide updates, resolve issues, and ensure an exceptional end‑to‑end experience. This role focuses on outbound communication, following up on orders, addressing open tickets, confirming delivery status, gathering customer insights, and ensuring all concerns are resolved quickly and accurately.

The ideal candidate is a strong communicator who enjoys helping customers, stays highly organized, and takes initiative. This role is essential in strengthening customer relationships, preventing service gaps, and supporting TERREPOWER’s commitment to delivering a consistent, reliable, and positive customer experience.

Responsibilities

• Conduct proactive outbound calls to provide order updates, delivery confirmations, tracking information, and follow-up on open requests.
• Re-engage inactive or low‑volume customers to understand needs, concerns, or opportunities.
• Track and follow through on all customer issues until completion—owning the process end-to-end.
• Escalate complex or urgent issues to appropriate teams while maintaining ownership.
• Build positive, professional, and trust-based relationships with customers through consistent and proactive communication.
• Identify trends or recurring issues and communicate them to Customer Development management.
• Accurately record all outbound interactions, resolutions, and follow-ups in the CRM system.
• Ensure detailed and organized records are maintained for audit, quality, and performance tracking.
• Provide feedback on customer needs, satisfaction drivers, and improvement opportunities.

Minimum Requirements

• 1–3 years of experience in outbound customer service, customer experience, retention outreach, or similar roles.
• Strong verbal communication skills with a confident, customer‑first approach.
• Proven ability to manage a high volume of outbound calls and follow‑up activities.
• Excellent attention to detail, documentation habits, and follow‑through.
• Ability to stay composed, professional, and solution-focused in fast‑paced environments.
• Proficiency in CRM systems and Microsoft Office tools.
• High School Diploma required; Associate’s degree preferred.