Customer Service Representatives jobs in California

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Description:

The Receptionist is responsible for processing registrations of all patients.
The Receptionist will assist clients with registration paperwork.
The Receptionist has initial contact with all patients admitted to the clinic and is responsible for completing and verifying all registration information for accuracy.
The Receptionist is responsible for the creation and completion of a financial folder for all patients admitted to the clinic.
Insurance verification may be part of the Receptionist's duties.
The Receptionist is responsible for faxing all facesheets to appropriate doctor's offices and/or clinics.
The Receptionist is responsible for the creation and accuracy of the clinic census reports that are distributed throughout the clinic.
The Receptionist is responsible for all receptionist duties for the clinic including but not limited to: signing in and directing visitors to the appropriate areas of the clinic.
The Receptionist is responsible for operation of the clinic switchboard to relay incoming and outgoing calls as necessary.
Makes patient care referrals to outside agencies according to policies, procedures and responsibilities.
Documents all referrals and forwards referral documents to appropriate personnel / department.
Follows up the referrals in a timely manner to assure that appointments are made for appropriate care or testing.
Answers patient inquiries and takes messages for follow up.
Assists providers in completing all medical documentation needed to provide referral services following the specific procedure provided by Nurse Supervisor as to what needs to be sent to specific entities.
Participates in staff meetings and other meetings as instructed.
Maintains confidentiality within the workplace and within the community.
Handles protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Adheres to the Mission and Values
Performs other duties as required and assigned.

Requirements:

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