Customer Service Representatives Jobs Near Me in Arizona

Position Description:

For over 50 years, KS StateBank has balanced home-town banking values with a respected nation-wide presence. From our Retail team to our Lending teams, our employees are focused on creating positive experiences for our clients by providing incomparable knowledge, outstanding solutions, and exemplary service. Our focus isn't just on our clients, at KS StateBank we also strive to achieve mutual investment in our employees for long-term organizational and personal success—we invest in our team members and expect to receive engagement and results in return.

As a Commercial Loan Coordinator you will be responsible for commercial loan data gathering and commercial loan client service from pre-approval to closing and everywhere in-between. This includes loan research and data input, while ensuring that all files are complete, accurate, and compliant with company policy and applicable regulations You will be responsible for reviewing and verifying loan documentation, entity documents, and all associated collateral instruments. You will provide exceptional service to our clients and your team members primarily offering support to Commercial Lenders. You will establish and maintain effective business relationships with our clients, outside vendors and other team members, and by providing exceptional support to our Commercial Lending team, you will enjoy a unique opportunity to learn the business of commercial banking.

This is a full-time position; Monday through Friday, 8:00AM to 5:00PM with flexibility. We anticipate a starting salary of $50,000 - 55,000 per annum which is based on your experience and location. Your career growth and financial reward is only limited by our shared success and your contribution to our continued growth.

Employee benefits include 401k, health, dental and vision insurance and paid time off.

Job Responsibilities:

• Assists the Commercial Lenders with commercial loan application data gathering and compliance with bank and regulatory policies

• Images appropriate front end documentation adhering to company guidelines

• Assists the Commercial Lenders with client communication through email, written correspondence, telephone, and in person on pending or existing loans

• Assist clients with their banking needs by preparing necessary documentation in order to meet our client's needs or utilizing other departments within the bank to provide the answers to client questions for quick and accurate customer service

• Inputs data into our commercial lending software when acting on the behalf of the Commercial Lender

• Assists the Commercial Lenders with the loan pipeline as the loans are moving through the process

• Assists the Commercial Lenders with identification and collection of loan client documentation

• Assists the Commercial Lenders with resolving outstanding exception items

• Manage and maintain the banks collateral vault and records

• Help to promote a positive work environment by working as a team to ensure that all loans are completed in a timely manner to meet our deadlines, while maintaining a positive attitude

• Participate in a collaborative team environment by sharing your knowledge and experience with other team members

• Analysis of corporate documents, and detailed collateral research in order to comply with application regulations to include Patriot Act, Beneficial Ownership, HMDA, Reg B, etc.

• Review appraisals, title commitments, flood certificates, UCC searches, insurance, etc. from appropriate outside vendors

• Maintain an understanding of proper documentation of various forms of commercial loans

• Brief review of loan documents produced by the Commercial Loan Documentation department for accuracy before closing

• Assumes responsibility for related duties as required or as assigned

Knowledge, Skills and Abilities:

• A high school diploma or GED is required

• An associate or undergraduate degree in Finance is preferred

• Two years of previous customer service experience, preferably in a financial institution or loan related field

• Two years of prior experience in a financial institution or loan related field is preferred

• An intermediate level of computer proficiency and literacy

• Excellent analytical ability and attention to detail

• Basic math skills required

• Dependability, adaptability, drive and initiative are essential

• Solid internal/external customer service abilities and communication skills

• Able to make sound quick decisions on your own and in a team environment

• Ability to prioritize and multi-task are critical

• Ability to work independently while managing and meeting multiple deadlines

• Ability to take instructions from a number of people

• Requires less than two years of relevant experience

• Learning technical and professional skills

• Learning and/or gaining experience on compliance regulations & documentation

• Learning and/or gaining experience on 90 day goals

• Learning and/or gaining experience in the below types of collateral structures (NON RE; HELOCS; KS/MO/AZ RE; KS/MO CONSTRUCTION; CIT/COLLATERAL SUBSTITUTIONS)

Physical Requirements:

• Ability to stand for long periods of time

• Able to view a computer screen for long periods of time

• Must be able to speak and listen clearly both in person and on the phone

• Fine visual acuity to read for accuracy

• This job may require lifting up to 50 pounds occasionally, 10 pounds frequently

Additional Information:

KS StateBank is an equal opportunity employer. It is the Bank's policy to make employment decisions on the basis of merit and to prohibit discrimination on the basis of race, color, sex, religion, age, national origin, disability, genetic information or any other consideration made unlawful by applicable law. The Bank is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee or supervisor. If you believe you have been subjected to any form of unlawful discrimination, please contact an Executive Officer of the Bank. The Bank will immediately undertake an effective, thorough and objective investigation. If the Bank determines that unlawful discrimination has occurred, effective remedial action will be taken. Appropriate action will also be taken to deter future discrimination. The Bank will not retaliate against you for filing a complaint and will not permit retaliation by management or your co-workers.

INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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