Customer Service Representatives Jobs Near Me in Arizona

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Customer Service Representative Tier 1

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Customer Service Representative Tier 1 in Phoenix, Arizona at Specialized Packaging Group

Salary: $21.00 - $23.00/hrJob Function: Customer Service

Specialized Packaging Group

Phoenix, Arizona, 85043, United States

Posted onJuly 23, 2026

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Job Description

RESPONSIBILITIES:

Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
Responding promptly to customer inquiries and communicating with customers through various channels.
Work with internal teams on any customer concern and communicate any updates to customers in a timely manner..
Maintain a positive, empathetic and professional attitude both internally and externally
Ensure that appropriate actions are taken to resolve any customer concerns
Keep accurate records of customer interactions, transactions, comments and issues.
Understand and meet customer specific requirements within company guidelines and policies.
Track issues reported and follow up with customers
Maintain customer pricing in system
Stay up to date on product knowledge and provide product specific feedback as needed.
Stay updated on and comply with company initiatives and policies.
Provide feedback on the efficiency of the customer service process.
Understand patterns in customer orders and production/shipping
Sales analysis – provide info by customer/item/time period
Cover other CSRs or related positions as needed

DETAILED TASKS (not limited to):

Sales order entry and oversight from Order to Invoice
Logging/Following up issues in Excel or other platform provided
Tracking, releasing and closing Blanket Purchase Orders
Perform and provide sales analysis by customer/item/time period

REQUIRED TRAINING:

High School Diploma, general education degree, or equivalent
Comfortable working with computers
- Microsoft Office
- Amtech ERP
Business telephone etiquette

REQUIREMENTS & PREREQUISITES:

3 - 5 years experience in customer service
Excellent communication skills, both verbal and written (Spanish a plus)
Strong problem solving (conflict resolution) skills
Ability to be patient and professional under challenging circumstances.
Ability to multi-task and work in a fast-paced environment
Understanding of Order to Cash process

EOE, including disability/vets

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Job Location

Phoenix, Arizona, 85043, United States

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