Overview

First Entertainment Credit Union is looking for a Member Experience Representative who will be responsible for providing exceptional member service through various communication channels including calls, chats, secured messaging, and other tasks within the department. The successful candidate will be knowledgeable in all areas within a credit union, including digital services such as online banking and chats.

The Member Experience Representative will also focus on building relationships with members and identifying opportunities to refer credit union products and services. An ideal candidate will possess a passion for helping our members, being knowledgeable, friendly, and following through on commitments made.

This is a remote position reporting to the Associate Manager, Member Experience Center. Candidates must reside within Arizona, Florida, Texas or Georgia to be considered. For pay transparency purposes, the targeted pay for this role is between $20 and $25 per hour.

Responsibilities

• Build relationships with members and identify opportunities to refer credit union products and services.
• Provide exceptional member service to all members of the credit union through various communication channels, including calls, chats, secured messaging, and other tasks within the department. Focus on educating members on digital self-serve options to create the best member experience possible.
• Assist members with inquiries regarding their accounts, products, and services, including online banking and other digital services.
• Resolve member issues and concerns, including fraud prevention and operations-related items, in a timely and effective manner, including those related to digital services.
• Accurately and efficiently process member transactions, including those conducted through online banking and other digital channels.
• Ensure compliance with all credit union policies and procedures, including those related to online banking and other digital services.
• Actively promote credit union products and services to members, including those related to online banking and other digital self-serve options.
• Participate in ongoing training to stay current with credit union products and services, including those related to digital services and product referrals.
• Perform other duties as assigned.

Requirements

• High School Diploma, G.E.D. or equivalent. Work-related experience or related college degree preferred.
• Strong written and verbal communication skills.
• At least two years of experience operating in a Financial Services Representative or Member Service Representative type capacity at a full-service financial institution.
• The ability work overtime from time to time as required.

• Proficiency in MS Office products and Symitar for Windows (Episys).
• The ability to work with schedules based in Pacific Time.