At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. In order to achieve this state of success, this position will assist members with loan applications and other AFCU product account openings. This position counsel’s members as to best AFCU product to meet their needs, inputs and verifies documentation into the loan or account system and processes approved loans. This position mainly makes final underwriting decisions related to both indirect/sales finance auto loans, as well as Lifestyle Lending applications that come into the LOS from provider source relationships. This position provides customer service throughout the loan request/and or account opening process and is responsible for cross-selling other Allegacy products and services.

This position reviews and underwrites loans that are not always within the guidelines of AFCU’s direct consumer auto loan guidelines, assuring consistency within the credit granting processes. The position also functions as ongoing support and assists in the training of new employees and those with identified training needs in related areas. This position is often also required to assist in management of the loan workflow process related to both indirect and lifestyle loans, which often includes loan processing and documentation functions, in addition to underwriting of these loans.

This position will also be responsible for the supervision and performance review of the non-sales positions within the indirect lending area. These include indirect loan funding processors, and the other indirect loan underwriter(s). The loan processing, funding, and ACH functionality will be overseen by this individual. This individual will be the main point of contact with the indirect and lifestyle lending LOS as well. He/She should monitor the proper functionality of the LOS day to day to ensure its performance is adequate to meet the business need and work with the vendor to resolve issues that might occur.

Nature and Scope

This position reports to the Manager of Retail Lending. This position provides needs based advice and counsel to members in respect to their borrowing needs while offering additional products that will assist AFCU in becoming the primary financial institution for our membership. The objective is for this indirect auto loan to be a conduit that leads to a deeper relationship with this new member. This position must be thoroughly aware of all AFCU products and services along with the proper disclosures and regulations and ensure that they are properly communicated at loan or account closing.

In this regard, the position, as much as any other in the credit union, has the responsibility of protecting the credit union from loss by making sound lending decisions in a more risky market.. This position works directly with indirect dealer relationships in order to provide timely and efficient decisions that offer AFCU an optimal chance to eventually fund each application received. This position must be willing and able to work on Saturdays and many legal holidays (even though the credit union might be closed) in order to meet the demands of the indirect auto lending marketplace. The quick decisions required of this position, require the innate ability to spot potential “red flags” within a potential applicant’s credit history and/or job history. This loan type carries a higher loan loss risk level if every possible measure is not taken to ensure credit legitimacy and quality.

Specific Accountabilities

• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Meet with each employee to review previous performance, set goals for performance and develop plans to improve employee’s performance.
• Responsible for exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Brand Culture.
• Ensure that the employees meet sales and/or service goals as established by the credit union.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise staff.
• Assign, direct, coordinate and review work performed by staff.
• Must possess effective knowledge of the credit union’s products and services.
• Ensure understanding of the Performance Management system and company-wide objectives.
• Fairly and consistently evaluate employees against the Allegacy behaviors.
• Supervise the processing of loan applications to ensure prompt examination of applicant’s credit worthiness to minimize risk to AFCU.
• Interview applicants applying through remote channels to ascertain request and make appropriate product recommendation.
• Oversee and ensure that loan closings are completed on a timely basis, and are consistent with AFCU policies and procedures.
• Ensure that proper documentation is disclosed to applicant to comply with laws, regulations and policies that relate to credit union’s indirect lending procedures.
• Recommend other credit union products (cross-sell) based on identified needs during the underwriting process.
• Lead within a team based environment with both indirect lending and lifestyle lending relationships in order to ensure consistency and proper risk-management in lending.
• Lead within a team based environment with the other members of the indirect and lifestyle lending area in order to ensure that all processes with the workflow are properly and timely executed in order to meet the business need.
• Collaborate with other departments throughout the credit union to grow membership and increase community awareness of AFCU.
• Ensure that training for new hires as well as serve as support for those needing additional training.
• Serve as the main information source for the training department in order to keep training manuals current.
• Provide service in a professional manner when dealing with automobile dealers and other product representatives outside the credit union. Discretion must be exercised at all times to preserve the member/loan officer confidentiality.
• Additional duties as assigned by the Manager of Retail Lending, in order to meet the business needs.

Knowledge, Skills and Abilities

• Demonstrated successful sales performance that supports and promotes a sales and service culture within AFCU.
• Demonstrated lending decision making ability including analyzing credit requests.
• Ability to discuss, recommend and open all AFCU’s products and services.
• Accuracy in handling complicated transactions.
• Demonstrated customer service skills, including problem solving for members.
• Ability to conduct business in a professional manner, exercising personal discretion and independent judgment, while maintaining compliance with policies, laws, and regulations.
• Ability to maintain confidentiality in respect to the member’s financial affairs.

Education and Experience

• Undergraduate degree in business or related degree preferred or equivalent experience in lending
• Relevant experience in the indirect/sales finance lending marketplace (2-4 years)
• Five or more years’ experience in a risk-based lending environment.
• Strong verbal and written communication
• Basic software experience (Word, Excel etc.)