Salary Range: $20.00-$28.00 Hourly

Effective Date: 3/1/2024

Job Summary: The Loan Servicing Clerk is responsible for servicing all loans post-closing to include consumer, mortgage, and commercial. They will be responsible for maintaining and monitoring the construction loan portfolio and will be responsible for managing mortgage loans sold through the secondary market.

Supervisory Responsibilities: None

Understands and supports the High Country Bank Mission Statement and commits to adhere to High Country Banks Values of Honesty, Excellence, Accountability, Respect and Together.

Responsible for processing loan payments received for all loans, including setting up automatic payments.

Responsible for maintenance on all existing loan accounts, such as but not limited to: address changes, payment errors, and ARM maintenance.

Responsible for all line of credit transactions, such as but not limited to: monitoring HELOC end of draw periods, pay to zero requests, and processing line of credit advances.

Pay and record all disbursements of funds from impound accounts, such as but not limited to: taxes, insurance, flood, PMI, and USDA payments.

Ensure each required loan has a proper insurance policy in place by working directly with our third-party servicer.

Manages returned loan department mail..

Monitors tax payments and status for all applicable loans by working directly with our third-party servicer.

Responsible for completing an escrow analysis each year for our active portfolio loans.

Responsible for issuing loan payoff quotes and performing the maintenance of releasing collateral on all paid off loans.

Monitors and takes action on any disputes received, corrections needed, and overall reporting requirements to the credit bureaus.

Responsible for taking action on error resolution requests received for all loans.

Prepares and sends borrower(s) all foreclosure notices according to department policies and procedures.

Generates and monitors various servicing related loan reports.

Pulls and sends the required event letters for all loans.

Responsible for answering phone calls related to our loan portfolio and loans sold on the secondary market.

Responsible for secondary market loan servicing to include, but not be limited to: monitoring interest rate lock dates, selling mortgage loans on the secondary market, completing all secondary market and internal post-closing maintenance once a loan has been sold on the secondary market, and transferring loans through the MERS system.

Responsible for construction portfolio maintenance and monitoring to include, but not be limited to: reconciling and approving all construction draws, processing all construction draws, and monthly construction loan inspections.

Maintains effective relationships with all departments within High Country Bank.

Supports the Banks strong relationship banking culture through on-going customer contact quality customer service, and superior product knowledge.

Display and adhere to bank protocols regarding the bank Secrecy Act and Anti-Money Laundering regulations in relation to specific job duties, including but not limited to the Red Flag Identity Theft Prevention program, OFAC, and Reporting Suspicious Activity.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Proficient in Microsoft Office Suite and related software.

General Computer Knowledge

Advanced Math Skills

Basic understanding of financial institutions products and services

Basic knowledge of Core software, FPSs CIM Gold

Education and Experience:

High School Diploma or Equivalent. Some loan or Bank experience is preferred.

Must be able to lift up to 50 pounds at times.

May need to stand for long periods of time.

Paid time Off

Sick Time Off

Medical, Dental, and Vision

$35,000 Employer Paid Life Insurance Policy

Voluntary Life, Short Term and Long Term Disability

Flexible Spending Account (FSA), Health Savings Account (HSA) Must Enroll into Medical Plan for Eligibility, and Health Reimbursement Account (HRA)

401k

Employee Stock Ownership Plan

Qualifications: Must meet FDIC standards and Bank requirements; must comply with all company policies, including its handbook, and maintain the ability to meet like standards and requirements throughout term of employment.

Affirmative Action / EEO Statement: High Country Bank is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, hair texture, hair type, or a protective hairstyle that is commonly or historically associated with race, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, wage rates, pay practices, employee activities and general treatment during employment. High Country Bank will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of the Bank. If you need assistance to perform your job duties because of a physical or mental condition, please let the VP of Human Resources know. High Country Bank will endeavor to accommodate the sincere religious beliefs of its employees to the extent such accommodation does not pose an undue hardship on the operation of the Bank. If employees wish to request an accommodation, they should contact the VP of Human Resources.

Any employees with questions or concerns about this policy or who experiences or observes any violation of this policy should report it immediately to the VP of Human Resources. High Country Bank prohibits any form of retaliation against individuals who, in good faith, report such matters or participate or cooperate in their investigation. If employees feel they have been subjected to any such retaliation, they should contact the VP of Human Resources. Violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including termination. All employees must cooperate with investigations under this policy