The Credit & Collections Specialist at LOUD Audio, LLC (“LOUD”) partners closely with Customers, the Sales Team and Sales Administration Team on all Accounts Receivable matters.

Essential Functions/Major Responsibilities:

• Responsible for collection of all past due balances, initiating appropriate contact via phone, e-mail, vendor portal and other forms of communication, as necessary.
• Identify and research disputed items preventing or delaying payment, working with Internal Sales Administrators and Salespersons to reduce errors at time of invoice and with both internal and external resources to reduce delinquencies & discrepancies and maximize payments within payment terms.
• Monitor and reconcile Customer accounts, coordinating with Customers and internal resources to ensure appropriate credits are issued & applied, chargebacks are reconciled quickly, payments applied correctly, and short paid items resolved in a timely manner while maintaining positive, professional relationships.
• Daily review of orders on credit hold, acting as needed to resolve issues preventing shipment of orders, including working closely with Customers and internal Sales Administrators and Salespersons.
• Work with internal and external parties to ensure Customer payments and remittances are accurately processed.
• Work with internal and external parties to reduce customer delinquencies, maximize sales, and maintain positive Customer relationships.
• Assist in review and updating credit limits within guidelines of credit and collection processes, policies, and procedures, as needed, escalating to others when appropriate.
• Process Customer credit cards payments and ensure properly applied to Customers’ accounts.
• Regularly review Accounts Receivable aging reports and proactively communicate with internal and external parties to reduce issues.
• Support ad hoc projects and other accounting-related tasks as needed.

Competencies and Skills:

• Initiative
• Teamwork
• Accountability
• Communication
• Reliability
• Persistence

Position:

• Excel proficiency - Lookup formulas and pivot tables (required)
• Oracle NetSuite experience preferred
• Excellent interpersonal and communication skills
• Accounts receivable experience (required)
• Ability to work under pressure and meet required deadlines
• Ability to work through conflict and reach a common resolution
• Demonstrated ability to work successfully both individually and in a team environment
• A work ethic based on a strong desire to exceed expectations

Education and/or Experience: Experience in commercial Credit and Collections in a high-volume business to business environment. Proven experience in account reconciliation, dispute resolution, credit analysis to determine credit worthiness and terms and collecting on all stages of delinquency. Ability and desire to negotiate and communicate by phone with customers who are unable or unwilling to pay. Experience working with Collection agencies and lawyers to maximize collectability on accounts.

Supervisory Responsibility: This position has no direct supervisory responsibilities and does not have direct reports.

Work Environment: This role operates in a fast-paced, in-office environment with moderate noise levels and may require extended hours, early or late meetings, and occasional travel. The position involves extended periods of sitting, occasional lifting of up to 25 pounds, and standard office mobility. It also requires vision, dexterity, clear communication, and mental stamina for problem-solving and task prioritization. Reasonable accommodations are available.

Relocation & Sponsorship: This role is fully onsite in Bothell, WA and requires regular in-office attendance. Applicants must be authorized to work in the United States at the time of application. LOUD Audio does not offer visa sponsorship for this role, now or in the future. The Company complies with all applicable federal, state, and local laws regarding non-discrimination in employment at all its locations.

Salary & Benefits: This is a full-time, non-exempt position starting at $35/hour based on experience. LOUD Audio offers a comprehensive benefits package, including a 401(k) match, 15 days of paid time off accrued in the first year, 11 paid holidays, and one floating holiday.

EEO Statement: LOUD Audio is an equal opportunity employer and prohibits discrimination based on any characteristic protected by applicable law, including age, ancestry, color, disability, gender identity, marital status, medical condition, national origin, race, religion, sex, sexual orientation, and veteran status. If you require a reasonable accommodation during the application or hiring process, please contact Rebecca.Olin@loudaudio.com. Applications must be submitted through our applicant tracking system.

Some LOUD employees may also support Freedman Sound Corp and RØDE Microphones, LLC (including subsidiaries) under a shared services model. This does not change the employment relationship with LOUD but reflects our collaborative structure.