Position Title: Customer Billing Analyst - Bound Tree Medical - Dublin, Oh

Req ID: 5332

Location: Dublin, Ohio

Remote: Hybrid

Job Description Overview

For 45 years, Bound Tree Medical, a division of Sarnova, has stood beside those who answer the call—first responders who move toward crisis with courage and conviction. Founded by an EMT, our company was built on trust, service, and innovation. Today, we continue that mission by equipping EMS, fire, and law enforcement agencies with the medical equipment, services and technology they need to save lives.

The Customer Billing Analyst plays a vital role in supporting the Company’s financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the Company's sales and profit goals.

Responsibilities

Summary:

This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.

Essential Duties and Responsibilities:

• Work with our customers and account managers to resolve all billing issues in a responsive and professional manner

• Research discrepancies between the customers’ records and expectations with the Company’s records

• Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company

• Actively collect payments from customers in a timely manner.

• Lower the Company’s exposure to bad debt through consistent and diligent adherence to our collection policy

• Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers

• Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax or e-mail)

• Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to our customers

• Additional job duties as assigned

Skills/Experience Required:

• Education: High School Diploma or equivalent

• 3-5 years of business to business collections experience

• Effective communication skills, both oral and written

• Demonstrated ability to work effectively in an integrated accounting system

• Proficiency in Excel, Word and Outlook

• Customer service-orientated

• Desire to take ownership of accounts and develop and sustain successful relationships with our customers

• Detail-orientated with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues

• Sense of accountability for results and the results of the collections team.

• Goal centered motivation; results-driven

• Willingness to do whatever it takes to serve the customer and meet collection goals.

• Ability to work independently with minimum supervision

• Desire to belong to a team and to contribute to the success of the larger organization

• Ability to communicate any issues or problems with a supervisor on a timely basis

Physical Requirements:

• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment

• Reach with hands and arms

• Talk and hear

• See and be able to read, write, and interpret text

• Employee may use computer, phone, copier and other office equipment in the course of a day

• Occasionally lift and move objects weighing up to 10 pounds

• Employee may be required to travel for business purposes

• When working remotely, ability to secure confidential information

• When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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