Job Title

Permit Coordinator

Location

Headquarters

Department

Permits

Reports To

Permits Manager

FLSA Status

Hourly Non-Exempt

EEO Classification

Administrative Support

Effective/Revision Date

05.02.2023

Job Summary

Under general supervision, the permit coordinator is responsible for administrative duties, organizing, tracking, applying for and obtaining permits from various jurisdictions. This role involves providing information on permit requirements, assisting in scheduling inspections, internal and external coordination.

Essential Job Functions

• Apply for permits through various jurisdictions
• Acts as a liaison between customers, our team and the government building officials.
• Review and verify permit applications for completeness and accuracy prior to submittal.
• Assist customers with their understanding of the permitting & inspection process
• Perform general clerical duties such as typing, filing, emailing and faxing.
• Organize and track permits to ensure inspections are completed in a timely manner.
• Manage permit expirations and renewals.
• File proper paperwork required to obtain permits
• Prepare reports on permit activity as requested
• Maintain current and accurate records of permit activity
• Verify and maintain paper and electronic file documents (permits, inspection reports, etc.) are added to the e-filing system and websites.
• Answers general permit calls, emails and inquiries from customers
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Perform related duties as assigned, within your scope of practice.

Education

• High School diploma or equivalent required.

Experience

• Minimum of six (6) months’ experience in Office, Clerical, Customer Service field.
• This position does not include any supervisory responsibilities.

License & Certifications

• None

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Excellent customer service skills
• Recognizes an emergency situation and takes appropriate action
• Proficiency using multiple computer systems or programs (i.e., Microsoft Office, Web-Based Platforms, Phone Dialer)
• Ability to interpret and create spreadsheets
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.
• Basic math skills.
• Proven experience in administrative support or customer service
• Excellent written and verbal communication skills
• Strong time-management skills and multitasking ability
• Must be able to maintain a high level of accuracy and pay close attention to detail
• Strong organizational skills

Travel Requirements

• No Travel Requirements

Physical Requirements

• Walking/Frequent: Moving on foot to accomplish tasks.
• Standing/Intermittent: Particularly for sustained periods of time.
• Grasping/Frequent: Applying pressure to an object with the fingers and palm.
• Feeling/Constant: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with the skin, particularly that of the fingertips.
• Talking/Constant: Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing/Constant: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers/Constant: Picking, pinching, typing, or otherwise working, primarily with fingers rather than the whole hand as in handling.
• Repetitive Motion/Constant: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vison/Constant: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Distance Vison/Constant: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm’s reach or beyond.
• Peripheral Vision/Constant: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
• Depth Perception/Constant: Ability to judge distances and spatial relationships (three-dimensional).
• Focus Ability/Constant: Ability to adjust the eye to bring an object into sharp focus.

Work Environment

• Sedentary Work: Exerting up to 10 pounds of occasionally and/or minor amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time.
• No exposure to adverse environmental conditions (typical office/administrative setting).

Disclaimer

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.