Counter Sales Representative - HVAC Equipment and Parts

Fox Appliance Parts is seeking a qualified Counter Sales Representative to offer excellent customer service, gain and share product knowledge, and provide an efficient and positive customer experience. This candidate must be a team player with a positive attitude, sense of urgency and high energy level, along with dependability, honesty, and integrity.

Location: Lake City, GA

Who We Are
Established in 1948, Fox Appliance Parts operates locations throughout Georgia, Florida, and Alabama. Specializing in OEM Appliance Parts and HVAC Equipment, Parts, and Supplies, FOX has built a reputation of integrity and professionalism throughout the industry. We proudly support professional contractors, service technicians, and retail customers with expert product knowledge and dependable service.
What We Offer

• Competitive Pay
• Health/Dental Insurance
• Life Insurance
• 401(k)
• Paid Holidays
• Paid Vacation

Responsibilities

• Service in-store and telephone customers in a courteous and professional manner
• Provide counter sales support for appliance parts and HVAC equipment, parts, and supplies
• Determine correct replacement parts and HVAC components using model numbers, schematics, and technical documentation
• Generate quotes and process sales for HVAC equipment, and related accessories
• Use computer systems and catalog lookups to determine stock numbers, availability, and pricing
• Advise customers of substitutions, updated parts, or changes in equipment specifications
• Examine the condition of returned parts and determine eligibility for exchange or refund
• Maintain, monitor, clean, and stock inventory, merchandise displays, and workspace
• Accurately and efficiently enter sales orders into the computer system
• Process end-of-day cash reporting and reconciliation
• Manage shipments and coordinate delivery of goods and services

Requirements

• Previous experience in HVAC equipment and parts sales strongly preferred
• Working knowledge of HVAC systems, components, and accessories
• Ability to read and interpret model numbers, parts diagrams, and technical documentation
• Must be able to lift 50 lbs., bend, stretch, stand for extended periods of time, reach, sit, and walk
• Excellent written and verbal communication skills
• Excellent interpersonal skills with strong customer-service focus
• Above-average organizational skills
• Ability to satisfy customer demand quickly and accurately
• Ability to follow directions of immediate supervisor and management

We are an equal opportunity employer.