Midwest Bus Parts

575 Humboldt Dr, Big Lake, MN 55309

M-F, 40 Hours Per Week

Key Responsibilities:

• Answer incoming phone calls in a courteous and helpful manner and assist customers with all aspects of order processing. This will require the ability to clearly communicate via phone, email, text or face-to-face.
• Assist customers with parts lookup, pricing, availability, research, sourcing and order entry. This requires basic mechanical/parts knowledge and the use of parts lookup software.
• Actively pursue potential/new customers by calling on transportation shops, body shops, and service garages to promote sales growth. Perform weekly/daily activities to promote further business growth.
• Maintain accurate and up-to-date records of client interactions, leads, and sales activities in the CRM system.
• Enhance relationships with current and prospective customers utilizing customer relationship management software. Communicate with customers to understand their needs and help solve their problems. Exceed customer expectations with prompt, professional and courteous service.
• Maintain a working knowledge of school bus industry products and company procedures. This will include regular training and promotion of new products.
• Perform other duties as assigned by the Manager which may include research and development, assisting with the design and delivery of marketing flyers, attending trade shows and others.

Qualifications:

• Must be 18 years of age or older.
• Must have high school education or higher.
• Must communicate well via phone and computer.
• Must be organized, self-motivated, good communicator, and detail oriented.
• Must be a problem solver.
• Parts or mechanical experience are preferred.

Benefits:

• $500 sign on bonus paid out after 60 days and 6 months of service
• Employer paid health and dental insurance
• SIMPLE retirement plan with 3% employer match
• Paid time off
• 7 1/2 Paid Holidays
• Monthly company fun events