The Counter Sales & Warehouse Associate supports both the inside sales counter and warehouse operations to ensure an exceptional customer experience and efficient branch performance. This role serves walk-in and returning customers, provides HVAC product expertise, processes orders accurately, and performs key warehousing duties such as receiving, stocking, and order fulfillment. The ideal candidate is customer-focused, organized, and able to manage both sales and warehouse responsibilities safely and effectively.

Key Responsibilities

Counter / Inside Sales

• Greet and assist customers at the sales counter; take orders and enter them accurately into the system, prioritizing regular or key accounts.
• Use electronic and printed catalogs to provide product knowledge, pricing, and availability for HVAC products and systems.
• Increase sales and average order size through cross-selling, up-selling, add-on items, and promoting new or featured HVAC products.
• Handle customer complaints, returns, and order issues with a positive, solution-oriented attitude.
• Collaborate with other departments to resolve customer service needs in a timely manner.
• Maintain a clean, organized, and professional counter and merchandising area.
• Keep counter inventory stocked, remove discontinued items, and refresh displays to stimulate impulse purchases.
• Attend product knowledge and training meetings as required.

Warehouse Operations

• Accurately pull, fill, pack, and stage orders for delivery or customer pickup.
• Track and determine the status of any order at any time; follow special order instructions as needed.
• Receive incoming shipments, log materials into inventory, and maintain stock levels through routine cycle counts and audits.
• Report quality issues, damages, or inventory discrepancies promptly.
• Operate forklifts and other material-handling equipment safely; complete daily equipment inspections and maintain required certifications.
• Maintain a clean, safe, organized warehouse environment and support overall facility security.
• Process returns accurately and according to company guidelines.
• Maintain proficiency in computerized systems, scanners, and technology used for inventory and order processing.
• Assist in scheduled physical inventory counts.

General Expectations

• Present a neat, professional image at all times.
• Communicate positively and effectively with supervisors, sales staff, coworkers, and customers.
• Follow all company policies, procedures, and safety guidelines in a drug-free workplace.
• Perform other duties as assigned to support the branch.

Benefits:

• Full health, dental, and vision insurance.
• 401 k
• Paid Holidays
• Vacation Pay
• Employee Referral Program
• Company Discount
• Quarterly Incentive Bonus
• Plus more...

Payrate: $17-$20/hr Based on experience