Description: The Scholar Success Coach plays a central role in delivering high-impact, holistic support to a designated cohort of Scholars enrolled in the CORE Academy program. As the primary point of contact for assigned Scholars and their families, the Coach fosters academic achievement, social-emotional growth, leadership development, and personal success through individualized case management, intentional lesson facilitation, and robust family and community engagement. The Scholar Success Coach supports each Scholar’s unique potential by developing and managing individualized Scholar Success Plans, facilitating dynamic learning experiences, and coordinating wraparound services in partnership with schools and external providers. Coaches are expected to bring compassion, energy, structure, and professionalism to all aspects of the role, serving as trusted adults, daily role models, and advocates for equitable access to opportunity. This position requires a proactive, compassionate, relationship-driven leader with expertise in positive youth development, trauma-informed practices, and culturally responsive programming. The ideal candidate thrives in a fast-paced school environment, demonstrates strong classroom and case management skills, and is deeply committed to supporting youth who may be navigating complex challenges and barriers such as trauma, mental health needs, housing instability, food insecurity, or academic disengagement.

KEY RESPONSIBILITIES

Program Delivery & Scholar Development

- Facilitate engaging, age-appropriate workshops focused on SEL, leadership development, life skills, academic support, and college/career readiness.

- Use proactive classroom management and restorative practices to create emotionally safe, high-expectation learning environments.

-Create enrichment experiences that cultivate identity, purpose, resilience, and community service.

-Serve as a daily role model of professionalism, emotional intelligence, and integrity for Scholars.

-Build and maintain individualized Scholar Success Plans in partnership with Scholars and families, reviewing and updating them regularly.

-Case Management & Support Coordination

-Conduct comprehensive needs assessments to identify academic, social-emotional, and basic needs.

-Provide direct case management services, including referrals, resource navigation, follow-up, and crisis support.

-Offer 1:1 support to Scholars facing heightened barriers or acute needs.

-Collaborate with school personnel, counselors, and community partners to coordinate wraparound support.

-Refer all clinical, therapeutic, or counseling needs to appropriate school or community professionals.

-School Collaboration & Operational Support

-Partner with school teams to support and promote Scholar engagement, behavior, and attendance.

-Assist with routine school activities, such as arrival, dismissal, lunch duty, and hallway transitions.

-Maintain a consistent, supportive adult presence on campus and contribute to a positive school culture.

-Family Engagement & Advocacy

-Build strong, trust-based relationships with families to encourage consistent engagement and shared goal-setting.

-Conduct home visits and family meetings as appropriate to support holistic Scholar development.

-Act as a liaison between families, schools, and CORE to advocate for needs and to remove barriers to success.

-Data Management & Evaluation

-Accurately document all Scholar interactions, case notes, referrals, and progress in Salesforce or designated data platforms.

-Track and analyze data to inform service coordination and support continuous program improvement.

-Maintain data integrity and meet internal documentation and reporting deadlines.

-Team Collaboration & Other Duties

-Actively participate in staff meetings, collaborative planning, and professional development.

-Support program-wide events, initiatives, and culture-building efforts.

-Perform additional duties as assigned by the Program Director.

Education & Experience

Bachelor’s degree in education, child development, social work, or a closely related field (required).

Minimum of 5 years of experience in program implementation, classroom instruction, case management, or youth development.

Demonstrated experience working with diverse youth populations (ages 10–18).

Skills & Competencies

Strong knowledge of adolescent development, trauma-informed practices, and case management approaches.

Skilled in group facilitation, classroom leadership, and creating inclusive environments.

Proven ability to assess needs and coordinate services and resources with external agencies.

Culturally responsive and equity-focused mindset.

Highly organized, flexible, and adept at managing multiple and changing priorities.

Strong communication skills, both verbal and written.

Proficient in Apple products, Salesforce (or similar data systems), and adaptable to new technologies.

Persistent and professional in outreach to families, schools, and partners.

Able to work independently and collaboratively in a dynamic environment.

Travel and Varied-Scheduling Requirements:

Ability to travel independently and alone (to locations which may not be handicap accessible and may include climbing stairs) and manage travel arrangements. Must be available to travel throughout the U.S. as necessary, with some overnight stays required.

Schedule will typically be Monday through Friday, 08:00 AM to 5:00 PM, with the ability to work evenings and weekends as necessary to assist with program events.

Reports to: Program Director

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, stoop, kneel, crouch, crawl, or lift/move items weighing up to 15 pounds. Must be able to manually operate and use a phone, computer, and other office equipment, and can hear and understand telephone conversations.

The Team Member is regularly required to sit or stand for long periods. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those Team Members encounter while performing the essential functions of this job.

The noise level in the work environment is usually moderate. When on a school campus, the noise level can increase to loud.

Team Members must be able to work varying schedules to reflect the business needs of the organization.