Mental Health Support Specialist
Location: Mentally STRONG, 3720 Sinton Rd, Suite 104, Colorado Springs, CO 80907
Employment Type: Full-Time (32–34 hours/week)
Schedule: Monday–Thursday, 7:45 AM – 5:00 PM

Mentally STRONG is a comprehensive outpatient psychiatric clinic that combines medication management with psychoeducational support through the Mentally STRONG Method—a cognitive-behavioral framework that empowers clients to take control of their mental wellness.

Mission: To inspire all humanity to embrace the journey of mental strength
Vision: To revolutionize the culture of mental health
Motto: We live and teach mental strength

Are you passionate about helping people grow while thriving in a fast-paced clinical environment? The Mental Health Support Specialist is a dynamic role ideal for someone with a background in psychology, medical assisting, or coaching.

In this full-time position, you’ll see patients one-on-one providing a blend of clinical and psychoeducational support. You will also assist with medication-related administrative tasks, coordinate care, and help patients navigate their mental health journey.

Direct Patient Care

• Conduct appointments while staying within allotted timeframes and providing excellent patient care.
• Obtain and record patient vitals, including height, weight, blood pressure (manual and electronic), heart rate, and temperature.
• Administer injections as needed.
• Interview patients to confirm the purpose of the visit, document how they are feeling, and note any improvement or worsening of symptoms since the last visit.
• Update psychiatric and medical histories, psychiatric symptoms, and confirm diagnoses in the EHR.
• Document for the Psychiatric Mental Health Nurse Practitioner (PMHNP) during evaluations.
• Support mental health and personal goal setting using the Mentally STRONG Method (training provided).
  

Medication & Care Coordination

• Submit and track medication refills, prior authorizations, and faxes.
• Communicate patient needs with pharmacies.
• Send referrals for outside resources or procedures.
• Send and review cognitive assessments; upload completed results to the patient record.
  

Administrative Duties

• Review and upload completed results to the patient document manager.
• Maintain up-to-date patient documentation and follow through on provider requests.
• Keep up to date with incoming faxes, e-results, and electronic prescription requests.
• Complete other duties as assigned.
  

• Ability to learn on the job and adapt quickly.
• Willingness to be flexible and dedicated to continual self-growth.
• Meet patients where they are in their mental health journey.
• Work collaboratively as a team player and ask clarifying questions when needed.
• Actively participate in team meetings and problem-solving efforts.
  

• Excellent communication, active listening, and rapport-building.
• Ability to accurately reflect patient statements and feelings.
• Basic computer skills; ability to learn and navigate an EHR system.
• Strong time management and multitasking abilities.
• Knowledge of medical and behavioral health terminology.
• Ability to work effectively and positively under pressure.
  

• Preferred: Bachelor’s degree in Psychology, Social Work, or related field.
• OR experience as an MA, CNA, LPN, RBT, coach, educator, or in a similar role.
• Experience with patient vitals, injections, and medication processes.
• Comfort working in a busy outpatient setting with multiple priorities.
  

• Paid training in clinical procedures and the Mentally STRONG Method.
• Hands-on experience in a fast-paced psychiatric outpatient setting.
• Direct collaboration with psychiatric providers.
• Supportive, purpose-driven team culture.
  

Pay: $19.00–$22.00/hour

Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance and Disability Coverage
• Pet Insurance & Identity Theft Protection
• 9 Paid Holidays + Paid Time Off (PTO)
• 401K and Profit Sharing after 1 year
• W-2 Employment

Visit www.mentallystrong.com and our YouTube channel to learn more about our mission, values, and the Mentally STRONG Method.