Under the general supervision of the Instructional Dean or assigned administrator, provides specialized advising, student support, enrollment, and program support services to students participating in the Rising Scholars Program. Assists justice-impacted students in navigating academic requirements, enrollment processes, institutional procedures, educational planning, and student support resources within established guidelines and procedures. The position applies institutional policies, student records requirements, Financial Aid, FERPA, Title 5 regulations, and program procedures related to assigned responsibilities.

Supports equitable access to educational opportunities, student engagement, persistence, retention, completion, and student success through culturally responsive communication, advising, coordination, and student-centered support practices. Serves as a liaison between students, faculty, instructional programs, Student Services departments, and correctional agencies to support educational achievement and successful participation in the Rising Scholars Program.

The position operates within established policies, procedures, and institutional guidelines and does not exercise counseling faculty authority, instructional responsibility, independent program administration authority, budget authority, or formal supervisory authority over permanent staff.

Positions within the Advisor classification may be assigned to specialized student support, grant-funded, or program-specific service areas. Assignment-specific duties may vary based on operational needs; however, such assignments do not inherently alter the classification level or scope of the position.

DISTINGUISHING CHARACTERISTICS:

This classification provides advising, enrollment, and student services assistance within assigned academic and student support program areas. Responsibilities include assisting students with educational planning, enrollment processes, academic requirements, student records, referrals, and access to institutional resources.

The Rising Scholars assignment is distinguished by providing specialized student support services to justice impacted students requiring knowledge of restricted-access educational delivery models, student records requirements, institutional processes, and coordination with internal and external partners.

This classification is distinguished from clerical support classifications by its responsibility for ongoing student advising, educational planning assistance, enrollment support, and coordination of student success activities requiring independent interaction with students, faculty, staff, and external partners.

This classification is distinguished from counseling faculty positions in that the position provides advising support, information, referrals, educational planning assistance, and student support within established procedures and does not provide academic counseling, personal counseling, instructional services, or faculty-level educational planning authority.

This classification is distinguished from management classifications by the absence of institutional policy-making authority, independent program administration authority, budget authority, formal supervision of permanent employees, or responsibility for establishing program direction.

ESSENTIAL DUTIES:
The following duties are representative of those performed by employees in this classification. Employees may perform other related duties as assigned.

• Provide academic advising support, educational planning assistance, enrollment guidance, and student support services to Rising Scholars students.
• Assist students in understanding educational goals, degree and certificate requirements, transfer pathways, academic expectations, and available student support resources.
• Assist students with accessing admissions, registration, enrollment, records, financial aid, and other institutional processes.
• Develop, update, and maintain Student Education Plans.
• Maintain accurate student records, advising notes, documentation, correspondence, and program-related information.
• Review transcripts, academic records, degree progress information, prerequisites, and enrollment information to support student educational planning.
• Assist with enrollment, registration, roster, grade, census, and student record processes to support accurate and timely student information.
• Use Banner (FRC’s student information system) and related student information systems to access, update, maintain, and review student information in accordance with established procedures, including auditing student academic records to ensure accuracy, compliance, and timely processing of enrollment, academic standing, transfer credit, and graduation information.
• Review instructor class rosters, enrollment transactions, census rosters, final grades, and related records to ensure accuracy and compliance with District procedures.
• Interpret and explain institutional policies, procedures, deadlines, FERPA requirements, Title 5 regulations, and program guidelines related to assigned student support responsibilities.
• Provide individual and group advising, orientations, information sessions,
• Correspond with students to support engagement, persistence, retention, and completion.
• Communicate with faculty, Admissions and Records, Financial Aid, Student Services departments, correctional education partners, and other stakeholders.
• Compile, track, monitor, and prepare reports related to student participation in the program, enrollment, advising activities, and assigned program responsibilities.
• Assist with student orientations, and educational support services for justice-impacted students.
• Assist in managing incoming phone calls and written student inquires.
• Participate in meetings, trainings, professional development activities, committees, and shared governance activities as assigned. May assign and review the work of student employees.
• Perform related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

• Principles and practices of academic advising, student support services, outreach, retention, and student success programs.
• California Community College admissions, registration, enrollment, records, transfer, and educational planning processes.
• Degree, certificate, general education, graduation, and transfer requirements.
• Student information systems (such as Banner) databases, electronic records management, and reporting practices.
• FERPA, confidentiality requirements, and applicable institutional policies governing student records.
• Title 5 regulations and procedures related to assigned student support responsibilities.
• Student support strategies for diverse, nontraditional, and historically underserved student populations.
• Principles of culturally responsive communication and equitable student engagement.
• Processes related to restricted-access educational environments, correspondence education, and distance education.
• Standard office software, databases, spreadsheets, and communication systems.

Skills and Abilities to:

• Establish and maintain effective working relationships with students, faculty, staff, correctional partners, and external agencies.
• Communicate effectively and professionally with diverse populations.
• Organize and prioritize multiple assignments, deadlines, and operational responsibilities.
• Exercise sound judgment, discretion, and confidentiality when handling sensitive information.
• Adapt to changing procedures, regulations, technology, and student service needs.
• Work independently within established guidelines and collaboratively as part of a team.

CLASSIFICATION

• FLSA Non-Exempt
• Classified – CSEA
• Date Modified: 8/21/2026
• Categorical (grant) Funded – employment contingent on continued funding

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE

Bachelor’s degree from an accredited college or university in counseling, education, student services, social sciences, human services, public administration, or a related field;

AND

One (1) year of experience in academic advising, admissions and records, enrollment services, student support services, outreach, case management, educational programs, or a related student-focused area;

OR

An equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities to perform the duties of the position.

ADDITIONAL REQUIREMENTS

• Ability to obtain and maintain clearance to enter correctional institutions.
• Possession of, or ability to obtain, a valid California driver’s license and satisfactory driving record.

DESIRABLE QUALIFICATIONS:

• Experience working in a California Community College or higher education environment.

• Experience utilizing Banner or similar student information systems.
• Experience with academic advising, educational planning, transcript review, degree audits, or enrollment services.
• Experience working with justice-impacted, incarcerated, formerly incarcerated, or justice impacted student populations.
• Experience supporting correspondence education, distance education, or restricted-access instructional programs.
• Experience working with federal, state, institutional, or grant-funded program requirements.
• Demonstrated sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

The physical abilities involved in the performance of essential duties with or without reasonable accommodations include:

• Manual dexterity to operate computers, keyboards, and standard office equipment
• Hearing and speech to communicate effectively with individuals and groups in person, virtually, and by telephone
• Vision to read documents, reports, forms, and computer screens
• Ability to move, transport, and set up outreach, workshop, presentation, and program materials and equipment
• Mobility to travel between campus locations and off-site activities as required by the assignment
• To lift, carry, push, and/or pull up to 50 lbs

Work is performed in a variety of environments, including office, classroom, student service, outreach, workshop, and community settings both on- and off-campus.

MENTAL DEMANDS
The mental demands involved in the performance of essential duties with or without reasonable accommodations include:

• Ability to maintain sustained concentration and attention while performing detailed and interruption-prone work
• Ability to manage frequent interruptions, changing priorities, and competing operational demands
• Ability to respond professionally and effectively to stressful, sensitive, emotionally charged, or high-volume student service situations
• Ability to maintain emotional regulation, professionalism, and composure in fast-paced environments
• Ability to process information accurately and efficiently under time-sensitive conditions
• Ability to maintain confidentiality and discretion when handling sensitive student and program information
• Ability to work under deadlines associated with operational schedules, student needs, eligibility timelines, and program requirements
• Ability to adapt to evolving operational demands, technologies, procedures, and service expectations