Job Title: Laboratory Clerk/ Phlebotomist

Reporting Relationship: Laboratory Department Manager and Laboratory Lead Tech

General Summary of Responsibilities:

Collects laboratory specimens by venous, arterial or capillary puncture to aid in the assessment of a patient’s medical condition. A Phlebotomist understands human anatomy and physiology, the overall sections which comprise a typical laboratory, as well as an in-depth knowledge of specimen collection tools and techniques. A Phlebotomist is able to approach, communicate and positively interact with patients and other health care professionals while performing their duties, which may also involve stressful situations.

Must have the capability to conduct all aspects of waived testing and procedures, method evaluation, maintenance of quality management and safety programs, as well as interpret the technical acceptability of test results. A Phlebotomist must be able to perform waived laboratory tests, with a network of steps and variable, according to established protocols and with limited supervision.

Strict adherence to safety and infection control procedures is required. A Phlebotomist is able to assess a patient’s condition and know how to obtain the specimen required while keeping the patient’s best interest as the primary concern. This is done without direct supervision; knowing when to consult a supervisor for assistance in determining appropriate actions is also required. Phlebotomist will operate computers in a laboratory’s information system.

This employee is also responsible for reception duties at the Lab reception area and all lab billing. Employee will work alongside Laboratory manager, lab techs, and phlebotomists to coordinate patient appointments, scheduling, and all essential job functions, and possess a pleasant disposition and care for the patients in a supportive manner. Maintain an organized reception area and an orderly fashion of the waiting room. This employee will be expected to perform a variety of operational duties, such as be able to use the phone system, computer systems, file and prepare documents and assist in performance improvement projects, review daily billing and/or corrections. This employee will also aid in blood specimen procurement when needed.

Essential Job Functions:

• Essential Job Functions:

• Delegate tasks to technologists and other phlebotomy staff as appropriate. Provide orientation to patients into draw rooms.
• Takes departmental phone calls, handle messages, fax, and manage requests for information.
• Collaborate and interact well with the staff, allied health care personnel, physicians, patients and the community, in order to care for patients and project a positive image of the department and the hospital, and to coordinate quality patient care with special attention to patient age and needs.
• Ensure all tubes are labeled appropriately and coordinate with other facilities when recollections must be obtained.
• Schedule and coordinate urine drug screens, therapeutic phlebotomies and glucose tolerances tests.
• Complete reports, surveys, audit work papers and other requests for information as necessary.
• Actively participate in quality improvement projects for critical tests, critical results, and others as requested.
• Stock supplies located at draw rooms, and trays, and assists stocking supplies in department as needed.
• Assisting department manager in completing timecards.
• Assist lab techs and phlebotomists in entering collection date and time on specimens collected.
• Help and assist in keeping trach of orders that are STAT, ASAP, and new.
• Help by dispersing specimen once received into the laboratory system.
• Aid in entering send outs in RWMC computer and prepare specimens.
• Check in send outs and properly disperse reports to appropriate providers.
• Checks daily main lab charges and adds or deletes depending on corrections needed.
• Charges all clinic waived tests when required.
• Verifies and corrects all RWMC charges and works daily with reference lab on billing errors.
• Receives calls from reference labs when orders are cancelled and patients need recollected.
• Follows up on pending orders, missing orders, or incorrectly inputted orders.
• Follows up on specimens with no orders
• Assists manager in evaluating critical call exceptions to determine if done in appropriate time frame.
• Assists manager in critical tests TAT results lookup and determination.
• Assists manager with IP/OP stats for countability and budgeting of new tests.
• Daily works with the billing department on coding differences.
• Receives and works through various billing situations from daily emails.
• Researches billing codes, cpts, and different loinc codes when necessary.
• Check paper orders daily to ensure that all orders have been inputted correctly and all faxes have been attached.
• Clean out and revise all standing and request updates to ensure that no orders have expired or need updated.
• Help build new tests into the meditech system and test effectiveness.
• Ensure all the preauthorization are verified.
• Participate in budgetary process in locating quotes and filling our budget packets.
• Notify lab techs and phlebotomists of codes and trauma team activations.
• Order all outpatient orders and bring across all non-patient labs from hold queue. Enter in all collection date and times on specimens.
• Participate in hospital health fair, ensuring all supplies needed has been ordered and aid in setup.
• Help complete daily chores and print daily temps form temp genius program.
• Maintain confidentiality of the hospital related information.
• Document and update procedures related to job position.
• Performs drug collections according to federal regulations of the Department of Transportation. Completes documentation accurately.
• Shows a willingness to participate on hospital committees outside of laboratory commitments. Makes recommendations that have a positive effect on overall patient care.
• Perform a variety of department operation duties that will require on occasion independent judgement and good organization skill.
• Collaborate with all other departments to coordinate quality patient care with special attention to patient age and needs.

Key Responsibilities:

• Collect laboratory specimens following established protocols with limited supervision.
• Perform waived laboratory tests while adhering to safety and infection control procedures.
• Assess patients' conditions and determine appropriate specimen collection methods while prioritizing patient well-being.
• Operate laboratory information systems and computers as needed.
• Consult with supervisors when necessary to ensure the best course of action is taken.

Education Requirements:

• Required: High school diploma or equivalent.

Experience:

• Required: None.
• Preferred: Two years of experience in phlebotomy or related field.

Qualifications:

• Required: Proficient computer skills with the ability to use various software programs. Excellent customer service and telephone skills.
• Preferred: Experience working with patients of all ages and health conditions.

License/Certifications:

• Required: None.
• Preferred: Relevant certifications in phlebotomy or medical assistance.

Additional Information:

Box Butte General Hospital is an Equal Opportunity Employer. A post-offer/pre-employment background check and drug screen are required.

If you are organized, patient-focused, and eager to contribute to a healthcare team, we encourage you to apply!