Position Overview:

The IT Technician role is part of the Technology team, reporting to the Museum’s Systems Administrator. This position will assist the Systems Administrator with daily IT duties including equipment maintenance & management, troubleshooting of internal systems & devices, vendor management, and supporting Museum staff with any technological needs.

Major Tasks and Responsibilities:

• Keep systems up-to-date through operating system upgrades.
• Monitor networking equipment and servers.
• Assist with the implementation and ongoing support of new software and features.
• Monitor web performance, network availability, and security.
• Oversee troubleshooting for system errors.
• Provide helpdesk support for network issues.
• Provide technical support by phone, email, or in person as needed.
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software.
• Modify configurations, utilities, software, etc.
• Set up equipment for new users.
• Perform and test data backups.
• Install and update network system improvements as needed.
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
• Present and implement technological alternatives to streamline functions and improve productivity.
• Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses.
• Respect confidentiality in discussing staff, volunteer, or vendor matters related to information technology.
• Participate in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.
• Other duties as assigned.

Experience / Qualifications / Requirements

• CompTIA A+, CompTIA Net+ certification or other related IT professional certification.
• Previous experience as a help desk technician, computer technician, or IT support.
• Ability to troubleshoot and resolve multiple issues.
• Ability to multitask, prioritize, and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented, organized team player.
• Experience working with network and server management support.
• Up-to-date knowledge of new systems, information, software, and upgrades.
• Ability to physically stand, bend, squat, and lift equipment.
• Able to effectively gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Eagerness for solving problems and a commitment to accepting responsibility.
• Able to work well in fast-paced situations, under deadlines.
• High attention to detail.
• Professional appearance and demeanor
• Willing to work nights, weekends, holidays, and extended shifts as needed.
• Enthusiasm for working in a developing organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.

Education:

• High school diploma or equivalent; Bachelor's degree in computer science, information systems, or related field preferred