IT Intern

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

JOB SUMMARY

The IT Intern provides frontline technical support for Sheridan Memorial Hospital employees, providers, and staff. This PRN position assists the Information Systems Department with helpdesk operations, Tier 1 technical support, desktop support, and other assigned technology-related tasks. The IT Intern serves as a first point of contact for support requests, helping resolve basic technical issues while gaining hands-on experience in healthcare information technology.

ESSENTIAL JOB FUNCTIONS

• Answer helpdesk phone calls and provide exceptional customer service to end users.


• Create, document, and update support tickets within the ticket management system.


• Troubleshoot and resolve basic Tier 1 hardware, software, printer, and user access issues.


• Escalate complex issues to appropriate Information Systems team members.


• Assist with workstation deployments, equipment setup, software installation, and device replacements.


• Support inventory management and asset tracking activities.


• Maintain accurate documentation of work performed.


• Follow organizational policies, information security standards, and HIPAA requirements.


• Participate in departmental projects and perform other duties as assigned.

POSITION QUALIFICATIONS – Education, Experience & License

• High school diploma or general equivalency diploma (GED), required.


• Currently Enrolled in a Computer Science (Or similar) degree program.


• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.


• Experience installing software, patches, updates on Desktops, Laptops, Servers.


• Experience troubleshooting basic network, software, printing problems.


• Central Registry, required.

Additional Skills

• Ability to communicate in English; both verbally and in writing.


• Good communication skills.


• Excellent customer service skills.


• Knowledge of Word, Excel, PowerPoint and Access expected.


• Efficient use of MHSC help desk application is required.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.