Job Title: Information Services Technician

Location: Bedford, New Hampshire
Employment Type: Full-Time
Compensation: $35,000-$41,000 DOE

Industry: Telecommunications / Consumer Technology

This is a salaried position $35,000-$41,000

The Information Services Technician position is in Bedford, NH and is an in-office position.

What we offer

• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• Comprehensive benefits package

About Us

CS Contract Solutions, LLC. is a leading telecommunications vendor in the United States. One of our specialties is long-term, project-based staffing solutions. Our network spans 24 states, employing over 350 technicians, engineers, and construction specialists for both outside and inside plant projects. Our team works diligently to uphold our standard of excellence. Supported by three regional training centers, we swiftly deliver scalable solutions for any project, ensuring the outstanding results our reputation promises.

Our Core Values

At CS Contract Solutions, we operate under a defined set of core values. To work here, you'll need to align with them--these are more than words on a wall; they guide how we show up every day:

• Honesty and Integrity
• Attitude over skills
• Courage in Communication
• The 3 Es: Effort, Energy, and Execution
• Keep Your Axe Sharp

Position Overview

We are seeking an Information Services Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.

Key Responsibilities

• Troubleshoot hardware, software, and network issues for internal users.
• Manage and resolve help desk tickets in a timely manner.
• Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.
• Install and configure hardware, software, and peripherals as needed.
• Document all contacts, actions, responses, technical processes and resolutions for future reference.
• Maintain strong communication with team members and end-users to deliver excellent customer service.
• Maintain working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Assist IS Manager with projects, implementations, and updates as needed
• Other duties as assigned

Qualifications

Minimum:

• High school diploma or equivalent such as the GED
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.
• Knowledge of Excel formulas and Visual Basic (VB) macros.
• Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.
  • Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.
• Demonstrated learning agility
• Excellent customer service and communication abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to take initiative and work independently as needed.

Preferred:

• Bilingual (English/Spanish)
• Previous desktop support experience
• Relevant certifications (e.g., CompTIA A+, Network+)